The KaseyaOne team is excited to announce the following new feature and enhancements:

New Feature

Kaseya Events information now accessible from KaseyaOne

A link has been added to the KaseyaOne left navigation menu that will guide users to information about upcoming Kaseya Global Events.

Enhancements

New IdP SSO mapping rules logic allows admins more flexible assignment options

Admins can now assign roles and access groups to users coming from the Identity Provider (IdP) via SSO based on all applicable rules, rather than the highest-priority one. This allows organizations to handle more complex scenarios by assigning a single role and multiple access groups to users based on all applicable rules.

User Exceptions added to Log In with SSO prevent KaseyaOne account lock out

On the Admin Settings page, users enabling Enforce Log in with SSO are automatically added to the User Exceptions list to prevent losing access if the SSO integration is incorrectly configured. Users will have the option to remove themselves from the User Exceptions list. Refer to Third-party IdP SSO integration.

The KaseyaOne team is excited to announce the following improvements:

New feature

Users can now automate script execution using VSA 10 in response to Autotask and Kaseya BMS tickets using Cooper Bots, Kaseya’s Robotic Process Automation (RPA) tool. Refer to Cooper Bots.

Enhancement

Third-party identity provider setup page redesigned

On the Admin Settings page, improvements have been made to the usability and clarity of the Third-Party IdP tab, renamed the Single Sign-On tab. Changes now require clear and explicit confirmation, reducing the risk of unintentional updates.

The KaseyaOne team is excited to announce the following improvements:

Enhancement

Kaseya 365 Subscriptions page redesigned

The Kaseya 365 Subscription tab on the Subscriptions page has been streamlined to make it easier to manage and navigate your active subscriptions efficiently. Refer to KaseyaOne Subscriptions page and Getting started with Kaseya 365

Bug fix

Security Scorecard Endpoint Backup data

In the Organization Dashboard, Datto Endpoint Backup agent status data is now accurately reflected in the Security Scorecard tab. Refer to Security Scorecard in Organization Dashboard.

The KaseyaOne team is excited to announce the following features and improvements:

New feature

Co-Managed User role

A new role that grants users limited access to KaseyaOne functionality is now available to accommodate teams operating in a co-managed business model. Users assigned to the Co-Managed User role will have read-only visibility of the Support page, the ability to navigate to Kaseya University from within KaseyaOne, and access to the My Modules section of the home page, the App Launcher, and the My Settings page. To learn more, refer to User roles.

Improvement

Automatic User Deprovisioning supported by vPenTest

The vPenTest module now supports the Unified Login Automatic User Deprovisioning feature. If enabled, vPenTest users will be deactivated or deleted when they are deactivated or deleted in KaseyaOne. To learn more, refer to Enable Automatic User Deprovisioning for vPenTest.

The KaseyaOne team is excited to announce the following improvements:

New feature

Cooper Bots

Today marks the initial public launch of Cooper Bots, Kaseya’s robotic process automation tool. Cooper Bots orchestrate workflows and facilitate the automation of manual and repetitive tasks across your IT Complete stack, such as diagnosing internet connectivity issues or cleaning up disk space on a device. Choose from pre-built templates or create customized workflows from scratch.

The initial release of Cooper Bots is designed to work with Autotask, Datto RMM, and Network Glue.

To learn more, refer to Cooper Bots.

The KaseyaOne team is excited to announce the following improvements:

Improvements

Ability for Master users to unlock locked-out users

In the User Management tab on the Admin Settings page, Master users can now unlock a locked-out user (LockedOut user status) using the Unlock User icon . Refer to Unlock a locked-out user.

Banner for on-premises VSA users to add KaseyaOne to allowlist

In the Import Users pane, after selecting to import users from VSA 9 or VSA 10, a banner appears to prompt on-premises users of those modules to allowlist the KaseyaOne IP address for a successful import. Refer to Import users from a module.

Get Help dialog box automatically closes

On the Support page, the Get Help dialog box now automatically closes after clicking Open a Ticket. Refer to Create a support ticket.

Bug fixes

Kaseya 365 Subscription tab

On the Subscriptions page, another issue affecting the visibility of data in the Kaseya 365 Subscription tab has been fixed.

Reauthentication no longer required after refresh token expires

Users no longer need to log in twice after the refresh token expires in the application.

The KaseyaOne team is excited to announce the following improvements:

New feature

Security tab on Organization Dashboard page

A new Security tab is available on the Organization Dashboard page for users with a Graphus subscription. The widget in this tab collects data from Graphus to display the number of quarantined attacks, protected inboxes, and processed emails.

Improvement

Empty module widget explanations on Organization Dashboard page

If data cannot be displayed in a module widget on the Organization Dashboard page, an explanation and any applicable action buttons will be displayed. For descriptions of the five scenarios causing empty widgets, refer to Empty widget explanations in Organization Dashboard. This improvement applies to only the Security and Service Delivery tabs.

Bug fix

Kaseya 365 Subscription tab

On the Subscriptions page, an issue affecting the visibility of data in the Kaseya 365 Subscription tab has been fixed.

The KaseyaOne team is excited to announce the following improvements:

Enhancements

• You can now bulk-import Datto RMM users directly to KaseyaOne. This saves valuable time and streamlines user management. Refer to Import users from a module.
• The RITSM-Certified Professionals page has been deprecated.

The KaseyaOne team is excited to announce the following improvement:

Enhancement

Pagination added to list of Cooper insights

The Usage intelligence tab on the Cooper Intelligence Engine page has been updated to show all Cooper insights. Previously, the top eight results were available by default, and additional insights were shown only when filtered for. Now, you can use the pagination controls to view all insights and select the number of results displayed at a time (up to 100 per page). Refer to Discovering Cooper insights in Cooper Intelligence Engine .

The KaseyaOne team is excited to announce the following improvements:

Enhancements

One role per user

To prevent confusion about a user's permissions when assigned to multiple roles, new and existing KaseyaOne users can now be assigned to only one role.

Existing users assigned to more than one role have the permissions associated with their highest-level assigned role. This new role assignment restriction better reflects that existing behavior.

EXAMPLE  A user currently assigned to both the User and Billing roles is now automatically assigned to only the Billing role. A user currently assigned to the User, Billing, and Master roles is now automatically assigned to only the Master role.

Refer to Manage KaseyaOne users.

Professional Services projects data now matches in widget and list

On the Kaseya Professional Services page, the counts of projects for each status in the Projects widget now align with the respective counts in the list of projects. Refer to Kaseya Professional Services.

The KaseyaOne team is excited to announce the following improvements:

Enhancements

Username automatically populated during new user creation

Many users prefer for their email address and username to match in KaseyaOne for a simpler login experience. The username cannot be changed after the user account is created, so this enhancement is designed to automatically generate preferred usernames and simplify new user creation.

In the New User form, the Username and Email fields have been swapped. After entering a valid email address in the Email field, KaseyaOne will automatically populate the Username field with the value of the Email field. The username can be edited in this form before clicking Add to create the new user account.

Refer to Add an individual user in Manage KaseyaOne users.

Redesigned pop-up notifications

The design of KaseyaOne pop-up notifications, which appear in the lower-left corner of the page after initiating certain actions, has been improved. The notifications now feature a five-second progress bar that decreases until the notification disappears. You can hover over a notification to pause the progress bar and click any applicable links.

The KaseyaOne team is excited to announce the following improvements:

Enhancements

Importing users from VSA 10

You can now import VSA 10 users in bulk directly into KaseyaOne. This option saves you time and streamlines user management in KaseyaOne. Refer to Integrate modules with KaseyaOne.

Module management improvements

The user experience related to the My Modules section on the home page and the Module Management tab on the My Settings page is improved. Extra guidance will be available to users who don’t see the needed modules on the KaseyaOne home page.

Kaseya 365 page deprecated

The Kaseya 365 page is now removed for all KaseyaOne accounts. Explore the information previously available on this page, request a demo or quote, and browse FAQs at www.kaseya.com/products/kaseya-365.

Organization Dashboard now available for all accounts

Access to the Organization Dashboard page functionality is no longer limited to Kaseya 365 customers. Refer to Organization Dashboard.

Bug fixes

Kaseya University course mapping: Datto Networking

We fixed the bug that prevented assignment of the Datto Networking course in Kaseya University to users in KaseyaOne. If the KaseyaOne account has the active subscription for this module, the course is now shown in the KU Courses drop-down menu on the user profile.

Ability to edit module instance names

We fixed the bug that prevented users from changing their connected modules instance names on the Module Management tab of the Admin Settings page.

The following change is effective as of July 17, 2024:

Our legacy version of Unified Login v1 was finally deprecated and, as a result, all the modules that used that version have been removed from your KaseyaOne interface.

If all the modules are present for your account, it means you are using the most up-to-date version, and no actions are required on your part.

We understand this may cause some troubles, but the new Unified Login version brings great benefits and advanced functionality to you.

Since November 2023, the Unified Login v1 module icons in KaseyaOne have functioned as bookmarks without providing the ability to log in to the modules from KaseyaOne or log in with KaseyaOne on the module login page.

To make your missing module icons reappear in KaseyaOne, you simply need to enable Unified Login v2 from within each module.

Refer to Enable Log In with KaseyaOne for detailed module-by-module instructions on how to connect each module. You will need access to an administrator/master user in the respective modules to set up Unified Login.

Notes

• Compliance Manager, Cyber Hawk, Network Detective, and Vulscan must be connected via the RapidFire Tools portal, and they will be represented in KaseyaOne with the Rapidfire Tools module icon.
• Network Glue and MyGlue are accessed via IT Glue.
• Datto Networking, Datto Backup for Microsoft Azure, Datto BCDR, Datto Endpoint Backup for PCs, Datto Endpoint Backup with Disaster Recovery, Datto Endpoint Backup, Datto SaaS Protection, and Datto SaaS Defense must be connected via Datto Partner Portal and are represented with the Datto Partner Portal icon in KaseyaOne.
• Datto EDR, Datto File Protection, Datto RMM, and Datto Workplace can be connected directly to KaseyaOne and are no longer hidden behind Datto Partner Portal.

Explore more information about Unified Login and its capabilities

• Overview: Unified Login
• Supported Unified Login functionality by module: Integrate modules with KaseyaOne

The KaseyaOne team is excited to announce the following improvements:

Enhancements

Subscriptions page improvements

The new Subscriptions page has been improved. Your modules on the Additional IT Complete Subscriptions tab are now grouped by module category to coordinate with the structure of subscriptions and invoices on the billing portal. Refer to IT Complete in KaseyaOne Subscriptions page.

Organization Dashboard statuses

The statuses in the Security Scorecard on the Organization Dashboard page are improved. Depending on your module integration status, you will see statuses such as Unified login required, Sync in progress, or Coming soon. Refer to Security Scorecard in Organization Dashboard.

The Kaseya Store team is excited to announce the following improvements:

Features

Bulk invoice download

You can now download multiple invoices at the same time from the Invoices page in Kaseya Store. Simply select the check box beside each invoice and then click Download PDFs. A maximum of ten invoices can be downloaded at a time. If you choose to download a consolidated invoice, the consolidated invoice PDF will be downloaded rather that all the individual invoices nested under the consolidated invoice.

Enhancements

Improved page load performance

Kaseya Store pages load faster, providing a better experience in the Home, Store, and Module pages.

Improved checkout times

We've improved the checkout processing times for orders in Kaseya Store. Checkout processing is typically up to 50% faster now!

New add-ons for Datto RMM

You can now purchase new add-ons for Datto RMM in Kaseya Store.

Bug fixes

• We fixed an issue where the account page was not loading (a blank page appeared instead) when you selected My Account in Kaseya Store

• We fixed an issue where no module options loaded when you selected Store > Education Services in Kaseya Store.

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Feature

Professional Services dashboard

There is a new Kaseya Professional Services dashboard in KaseyaOne where you can access, review, and track progress on the consulting and onboarding projects and training sessions for your (Kaseya 365 and Kaseya IT Complete module) subscriptions. Learn more

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Features

Kaseya 365 subscription

Provided you have already purchased or upgraded to Kaseya 365, you can now purchase additional Kaseya 365 (Pro or Express) subscriptions in Kaseya Store. A Kaseya 365 subscription offers everything needed for IT and Security teams to manage, secure, backup and automate their endpoint environments - all in one place, in one unified and automated subscription.

NOTE  At this time, only those who have already purchased or upgraded to Kaseya 365 will be able to purchase additional Kaseya 365 subscriptions.

Bug fix

We fixed an issue for distributor customers who were unable to see the end user drop-down list on the Product Details page — the drop-down list is visible again.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Upfront Bill Schedule option for Networking Products

There is a new Billing Schedule option named Upfront available where customers can opt to pay upfront if they want to - as opposed to monthly or annually - for orders in the store. When the Upfront billing schedule is selected, the shopping cart’s Order Summary also shows the information in the new Upfront Recurring Fees section.

New Premium Support module

There is a new module named Premium Support FastPass available for purchase in Kaseya Store! This module is available for both MSP and MME customers for a 2 year term.

CVV field for adding payment method flows is now on the Payment Methods page

A CVV field has now been added to the Add a New Payment Method form on the Payment Methods page. Payment Information now includes the following mandatory fields: Payment Type, Credit Card Number, Name on Card, Expiration Month, Expiration Year, and CVV, field.

Bug fixes

• In our in-store billing ticket form, we fixed an issue with the Billing Product and Billing Issue drop-down arrows – the drop-down arrows are now clickable!

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Features

Organization Dashboard

The Organization Dashboard is available exclusively to Kaseya 365 customers. The dashboard currently has two tabs - Security Scorecard and Service Delivery - where you can access organization data and review pregenerated executive reports that will help you obtain useful metrics about and insights from the data in your organization. Learn more

Automatic User Deprovisioning supported by BullPhish ID

BullPhish ID now supports the Unified Login Automatic User Deprovisioning feature. If enabled, BullPhish ID users will be deactivated or deleted when they are deactivated or deleted in KaseyaOne. Learn more

Enhancements

Mandatory Access Groups field when adding users

When adding new KaseyaOne users (individual or in bulk), Access Groups is now a required field. Learn more

KaseyaOne mobile app update for Android users

Android users must update their KaseyaOne mobile app to the latest version on or after May 30, otherwise they won’t be able to use Push MFA functionality.

Password reset link expiration

If you reset the password for a user, then that user will receive an email with a password reset link. Users now have 24 hours to reset their password after which the password reset link expires.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

New currency filter on Transaction History page

A new currency filter has been added to the Transaction History page. Transactions in All Currencies (that the specific customer has) will be shown when the page loads initially. Simply click the All Currencies drop-down filter and select a currency option to filter the transaction history list accordingly.

New currency filter on Purchase History page

A new currency filter has been added to the Purchase History page. Purchases in All Currencies (that the specific customer has) will be shown when the page loads initially. Simply click the All Currencies drop-down filter and select a currency option to filter the purchase history list accordingly.

Payment Information CVV field

A CVV field has now been added to the Payment Information form. Payment Information now includes the following mandatory fields: Payment Type, Credit Card Number, Name on Card, Expiration Month, Expiration Year, and CVV, field.

Proration date alignment on the Order Summary

The checkout Order Summary shows prorated dates for subscriptions added to the cart, which are calculated based on end dates rather than start dates. For example:

• The following image shows the end dates (which are being prorated) for a subscription that has a full term:

  

• The following image shows the end dates (which are being prorated) for a subscription that has a co-terminated end date so it ends in a different month than it started:

  

Bug fixes

• We fixed an issue where prices in SGD currency (Singapore Dollar) were not showing the correct formatting or currency symbol.

• We fixed an issue where the Add to Cart button was missing on the BullPhish ID Organizations details page when placing an order for it in Kaseya Store.

• We fixed an issue where the quantity selector was appearing on the Shopping Cart – Order Summary page when placing an order for Cyber Hawk in Kaseya Store (you can only purchase one core license for Cyber Hawk).

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Features

Kaseya 365 subscription

Kaseya 365 is our new innovative subscription designed to help you achieve your organization needs for robust security, reliability, and user productivity. A single Kaseya 365 subscription includes essential components for successful Endpoint Management, Security, and Backup. This groundbreaking subscription simplifies endpoint IT and security, lowers costs, and boosts efficiency by providing essential components to manage, secure, backup, and automate your endpoints. Learn more

New KaseyaOne Subscriptions view

Subscriptions replaces View Subscriptions on the left navigation menu and clicking it brings you to the new KaseyaOne Subscriptions view. The purpose of this new view is to provide a consolidated view of all your active module subscriptions along with the total license count. Learn more

Bulk-import Autotask and IT Glue users to KaseyaOne

You can now bulk-import Autotask and IT Glue users to KaseyaOne. This saves valuable time and streamlines user management in KaseyaOne. Learn more

Google Workspace IdP SSO integration

KaseyaOne now supports SSO integration with Google Workspace IdP — refer to Google Workspace IdP SSO setup instructions.

KaseyaOne Unified Login supported by Datto EDR

Datto EDR now supports Unified Login. Use Log In with KaseyaOne to access Datto EDR from either KaseyaOne or the Datto EDR portal. Learn more

Require Log In with KaseyaOne supported by Datto EDR

Datto EDR now supports the Unified Login Require Log In with KaseyaOne feature. When enabled, users will be forced to log in to Datto EDR via Log In with KaseyaOne. Learn more

Automatic User Deprovisioning supported by Datto RMM

Datto RMM now supports the Unified Login Automatic User Deprovisioning feature. If enabled, Datto RMM users will be deactivated or deleted when they are deactivated or deleted in KaseyaOne. Learn more

Role-based access control (Access Groups) supported by Datto RMM

Datto RMM now supports the Unified Login Access Groups feature. When enabled, mapping rules between KaseyaOne groups and Datto RMM security levels will be used to control user access to the module. Learn more

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Features

KaseyaOne Unified Login supported by vPenTest

vPenTest now supports KaseyaOne Unified Login. Use Log In with KaseyaOne to access vPenTest from either KaseyaOne or the vPenTest portal. Learn more

Log In with KaseyaOne enforcement supported by Datto Partner Portal

Datto Partner Portal now supports the Unified Login Require Log In with KaseyaOne feature. Learn more

Automatic User Deprovisioning for modules

You can now Enable Automatic User Deprovisioning for certain modules so that module users are automatically deactivated or deleted when they are deactivated or deleted in KaseyaOne. Learn more

Request Username and Company Name from login page

We added functionality to request your username and company name from the KaseyaOne login page. Simply click the Can't Log In? link and select an option: Forgot Username or Forgot Company Name. Learn more

New system group called No Module Access

There is a new system group called No Module Access which has no modules assigned to it and, as a result, doesn't give members access to any modules. Refer to No Module Access system group.

Import users from module to KaseyaOne

You can now import users in bulk from selected modules to KaseyaOne. This saves valuable time and streamlines user management in KaseyaOne. Learn more

Enhancements

Default system group Everyone has been renamed

The default system group Everyone has been renamed All Module Access and continues to give members access to all modules. Refer to All Module Access system group.

Adding users

For third-party IdP SSO provisioning, when configuring the Enable Automatic User Creation feature:

• The required Default Roles field has the pre-populated value User. You can change this as required but you must select at least one default role to assign to users.

• The required Default Groups field has the pre-populated value All Module Access. You can change this as required if you don't want the user to have access to all modules, but you must select at least one other group.

  Refer to Configure Automatic User Creation for third-party IdP SSO in KaseyaOne (Step 2).

Global Partner Program widget behavior on home page has changed

Clicking the Global Partner Program widget on the home page now brings you to the Global Partner Program view in KaseyaOne where you can access all information relevant to the program (previously, a Global Partner Program pdf opened with the same information).

Login page optimization

We fixed an issue with the KaseyaOne login flow and it now works correctly with password managers.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

New currency filter option on Invoices page

An All Currencies filter option has now been added to the currency filter on the Invoices page. Invoices in all currencies will be shown when the page loads initially. Simply click the All Currencies drop-down filter and select a currency to filter the invoices list accordingly.

Currency filter added to End User Subscriptions page

A currency filter has been added to the End User Subscriptions page. Subscriptions in the customer’s primary currency will be shown when the page loads initially. Simply click the currency drop-down filter and select a currency to filter the subscriptions list accordingly.

Currency abbreviations for product and subscription pricing

A currency symbol now appears next to all pricing (List price, Unit price, Total price, and so on) for products and subscriptions, making it clear to customers that they are checking out with their primary currency.

In addition, the Order Summary also shows the currency abbreviation, corresponding to the currency in which the order was made, in its header. For example: Order Summary (in EUR).

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Enhancement

Devices automatically added to trusted list during Push MFA setup

When setting up push multi-factor authentication for Unified Login, it is no longer necessary to manually mark your mobile device as trusted in KaseyaOne. After you connect a device to your KaseyaOne account in the KaseyaOne mobile app:

• It is now automatically added to your trusted account list and appears automatically in the My Account > My Settings > Security view in KaseyaOne.

• You will receive notification by email confirming that your device was added to your account.

Okta IdP SSO integration

The KaseyaOne app is now available on the Okta Integration Network (OIN) and, as a result, simplifies the Okta IdP SSO setup instructions. Refer to Okta IdP SSO setup instructions.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Multiple currency views

• The Billing Outstanding widget on the home page now shows the outstanding balance per currency and the number of open invoices per currency for the customer.

  

• You can now filter the information (subscriptions, total monthly spend, and so on) shown on the Active Subscriptions widget on the home page by currency. Simply select a currency option from the drop-down filter at the top of the widget.

  

• Subscriptions page. You can now filter the Active Subscriptions list by currency. Simply select a currency option from the drop-down filter at the top of the widget.

  

• My Account page. The aging account balance graph now shows multiple bar graphs for each currency balance's aging amounts. In addition, the total balances and credits are listed by currency.

Bug fixes

• We fixed an issue where customers were unable to click their consolidated invoices and open the Invoice Detail view page.

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Features

Onboarding checklist

There is a new Setup widget on the KaseyaOne home page and Setup Summary tab in the Admin Settings view which will take you through the onboarding checklist, designed to help you get the most out of your new KaseyaOne account. The steps in the checklist are:

• Third-party IdP setup

• Password Policy review and configuration

• IP Access Control setup and configuration

• Unified Login setup

• Access Groups creation

• User setup and configuration

  

  Learn more

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Features

Spanning system groups

There are three new system groups which control Admin access to Spanning modules. The system groups, which apply only to Spanning modules and cannot be renamed, deleted, or deactivated are:

• Admin Access for Spanning Google Workspace

• Admin Access for Spanning Microsoft 365

• Admin Access for Spanning Salesforce

To grant users the Admin privilege for Spanning modules, simply add the users to the corresponding group in KaseyaOne. Previously the Admin privileges were controlled by the check box functionality on the New/Edit User form. Learn more

Access Datto RMM directly via Unified Login

Connect Datto RMM to KaseyaOne via Unified Login (previously, you could access KaseyaOne via Datto Partner Portal only). Automatic User Creation and Enable Log In with KaseyaOne are supported as well! Learn more

Cyber Insurance Fast Track program now available in more territories

In addition to the United States, Kaseya's Cyber Insurance Fast Track program is now available in Australia and New Zealand. Learn more

Enhancements

Unified Login now easier to configure

All Master users can now enable Unified Login for a module regardless of their group assignment in KaseyaOne. Previously, you had to be a member of the group that grants access to a specific module to configure Unified Login for that module. Learn more

JumpCloud IdP SSO integration

KaseyaOne now supports SSO integration with JumpCloud IdP — refer to JumpCloud IdP SSO setup instructions.

On-screen notification messages

On-screen notification messages (success, alerts, errors, and so on) that don't require a response are now automatically closed after 5 seconds. We tweaked our existing notification logic to deliver the best user experience.

Bug fixes

We fixed an issue where some courses were missing from the Kaseya University Courses drop-down list on the New/Edit User form.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Due Today tax calculation

The tax on the checkout Order Summary is now calculated based on the items in Due Today, rather than on the order amount for the full term of all products in the cart. As a result, you will be able to match the Due Today total shown on the checkout Order Summary to your first invoice's total after you place an order in Kaseya Store!

Promo codes for Networking products

Discount promo codes are now available for the Networking module in Kaseya Store when a certain amount is added to the cart — look out for future Kaseya communications to get those codes!

Bug fixes

We fixed an issue where promo codes were still visible in the shopping cart view even though the products they applied to were removed from the cart.

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Enhancement

Tickets widget

The Tickets widget on the KaseyaOne home page has been removed to optimize application performance — KaseyaOne will load faster now for you! To continue tracking your tickets, click Support on the left navigation menu.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Ability to print statements

The Print Statement button on the Print Statement page has been re-enabled and will allow customers to download their new updated customer statement.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Currency column

A new Currency column has been added to the following pages in Kaseya Store: Invoices, Purchase History, Purchase History detail, and Transaction History.

Invoices page

The Invoices page now has a link to KaseyaOne FAQs and related video tutorials. In addition, we made the Submit Billing Ticket button always visible, rather than only showing when an invoice is selected. Now, the button will show as disabled until an invoice's check box is selected.

Graphus messaging when purchasing a license

When you purchase one Graphus license, it is equivalent to 100 inboxes. This information is now clearly displayed when purchasing a Graphus license in Kaseya Store.

BullPhish messaging when purchasing a license

You must purchase a minimum of 20 BullPhish licenses (after which there is no maximum) with a cap of 250 users per organization license. There is now also a self-guided onboarding charge option.

Bug fix

We fixed an issue where customers were seeing an incorrect email displayed as their contact information on the home page and profile section, and were being sent invoices to that incorrect email as well.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Bug fix

• We disabled the Kaseya Store's Print Statement button on the Print Statement page, and displayed a message for users that this feature is not available for the time being while we perform some updates. In the message, there is a link to our billing support ticket form, which you can complete to request a customer statement directly from our billing team.

  

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Features

Submit Billing Ticket from Invoices page

You can submit a billing support ticket directly from the Invoices page in Kaseya Store by clicking Submit Billing Ticket. This procedure is different to Creating a support ticket on the Support page. Learn more

Enhancements

Terms and Conditions Agreement

You must now review and accept — by clicking the check box — Kaseya's terms and conditions, otherwise you will not be able to proceed with your purchase order. Learn more

Bug fixes

• We fixed an issue where the number shown on the Orders widget on the Kaseya Store homepage did not correspond to the number of orders shown in the Purchase History view; both numbers are now in sync.

• We fixed an issue where the Vulscan module was limiting customers from purchasing more add-ons than core products.

• We fixed an issue where the Account Summary and Invoice Detail files that are available on the Print Statement page were including invoices not yet sent to the customer.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancement

Discount Promotional Codes

Discount Promo Codes can now be applied on the Checkout page for education and enablement modules in Kaseya Store. Simply click Have a promo code? on the Checkout page to enter your promotional code, then click Apply to apply it. The discounted price will appear on and be applied to your order summary. Price discounts will vary depending on the code entered (for example 10% or 20%). Some promo codes may have a time limit.

Bug fix

We fixed an issue where, for certain customers types, both the List Price and Your Price appeared on the product detail page for new product purchases.

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Features

Just-in-time provisioning for third-party IdP SSO integrations

Just-in-time provisioning (JIT) for third-party IdP Single Sign-On (SSO) integrations using SAML 2.0 is now available. Upon the activation of JIT provisioning, SSO user accounts will be created automatically in KaseyaOne. These accounts will be assigned to a specified role and group during the initial user authentication process. Learn more

Role-based access control for third-party IdP SSO integrations

Role-based access control for third-party IdP SSO integrations using SAML 2.0 is now available. Configure rules that assign KaseyaOne roles and groups to SSO users, aligning seamlessly with the structure of your third-party IdP user groups. Learn more

Activate/Deactivate KaseyaOne users

The ability for the Admin (Master user) to deactivate a user in KaseyaOne rather than deleting them altogether is now available. Deactivated users can be re-activated at a later date but deleted users cannot be re-activated. Learn more

Enhancement

Access your Kaseya Helpdesk support tickets using vPenTest

You can now log in to Kaseya Helpdesk to view your Kaseya support tickets using vPenTest. Learn more

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Bug fixes

• We fixed an issue where customers that had an existing subscription for a core product were seeing both the List Price and Your Price. Now, customers with an existing subscription will only see Your Price for core products in Kaseya Store.

• We fixed an issue where PST tax was showing as "remaining to be billed" in the Order Summary, when it was in fact not applicable.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Bug fixes

• Subscription term date range for new contract items showing incorrectly during checkout. We fixed an issue where the subscription term and date range for certain new contract items in the Checkout Order Summary were not displaying correctly, and thus were not aligned.

• Invoice payment flow is experiencing an error. We fixed an issue where, after selecting Make a Payment for individual invoices, the subsequent page did not show the invoice and therefore did not allow the customer complete the payment.

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Feature

Third-party IdP integration

KaseyaOne now supports third-party IdP integrations for Okta, Microsoft Entra ID, and Passly. After you set up the third-party IdP integration, you will be prompted to select your preferred method to log in to KaseyaOne with — you can choose to sign in with your KaseyaOne credentials or with Single Sign-On. Learn more

Bug fixes

• Update Spanning course codes for Kaseya University mapping table. We fixed an issue where customers with certain Spanning subscriptions were not getting the associated course.

• Course provisioning codes are being removed from learner accounts. We fixed an issue where course selection in KaseyaOne was overwriting the courses that were already assigned.

• Some users can't see their assigned courses (Add/Edit user pop-up) in Kaseya University. We fixed an issue where the Kaseya University Course drop-down menu contained blank courses due to the associated subscription having expired.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Home page Billing Outstanding Balance and Aging Total Balance values are aligned

Total balance and aging balance values now show accurate amounts and align with all other financial information in Kaseya customer communications.

Modify Quantity before checkout

You can now change the Quantity field in the Shopping Cart preview page before proceeding to the Checkout page in Kaseya Store.

Enablement Services

You can now purchase self-service Enablement Services modules in Kaseya Store. Simply navigate to the Store page, click Enablement Services on the left navigation menu and then click the module tile that you want to purchase. Learn more

Bug fixes

• Email address. We fixed an issue where partner email addresses in Kaseya Store were incorrectly prefixed by their NetSuite/Customer ID as shown in the following example:

  Correct	Incorrect
  frankm@techright.com	5856250_frankm@techright.com

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Feature

Push multi-factor authentication (MFA)

For extra security, Unified Login is now coupled with identity governance in the form of push multi-factor authentication (MFA). A new KaseyaOne mobile app has been created to facilitate the push MFA process.

After you set up push MFA for your KaseyaOne account and add at least one trusted device, it will be the default method used to verify your identity when accessing your KaseyaOne account. Two-factor authentication (2FA) will continue to be available as usual. Learn more.

Enhancement

Whitelisting KaseyaOne

You can now add KaseyaOne to your whitelist of approved entities that are allowed access to your network and computer systems. You should do the following to properly whitelist KaseyaOne:

• Whitelist Cloudflare, which is Kaseya's Web Application Firewall (WAF). Cloudflare's current IP ranges are always available on this page: https://www.cloudflare.com/ips/.

• Whitelist KaseyaOne's Microsoft Azure IP range, which is: 168.61.5.96/29.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Hot fixes

• Submit Billing Ticket link. You can now submit a billing ticket from the Contact Info widget on the Kaseya Store Home page by clicking Submit Billing Ticket.

  

• PCS type credit memos. We fixed an issue where PCS type credit memos were incorrectly appearing in Kaseya Store (on the Transaction History > Credit Memos page).

• Credit memo field information. We fixed an issue where the Amount and Quantity fields in the Credit Memo were showing incorrect information — the amount ($19.99) appeared in the Quantity field and the quantity (4) appeared in the Amount field.

  

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Order Summary on Checkout page

We redesigned the order price summary seen during checkout so that the charges are clearer to customers. Charges are now divided into the following three categories: Recurring Fees, One-Time Fees and Due Today.

While the Recurring Fees show you what you will be charged repeatedly on a monthly and annual basis, the Due Today section details the total amount you will be charged at checkout (usually the One-Time Fees section subtotal plus shipping and tax).

We also added Tax amount information to the summary in the cart so that customers will see the total amount they will be charged before going through the entire checkout process.

Bug fixes

• Invoices page is not loading. We fixed an issue where the Invoices page was not loading for customers.

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Enhancement

All modules are now automatically added to KaseyaOne

The Add Module button has been removed from the Admin Settings > Module URLs page in KaseyaOne since it is no longer necessary to manually link your instance of a Kaseya IT Complete Module with KaseyaOne. All modules are now automatically added to KaseyaOne after you configure Unified Login for the module. The module then appears on and can be launched from the My Modules widget and App Launcher in KaseyaOne.

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Enhancements

IT Complete Workflow Integration videos

Go to Help > Video Tutorials to review our new IT Complete Workflow Integration videos!

Module rebranding

The following modules have been rebranded:

• Datto Cloud Continuity for PCs has been rebranded Datto Endpoint Backup for PCs.

• Datto Continuity for Microsoft Azure has been rebranded Datto Backup for Microsoft Azure.

• Datto Commerce has been rebranded Kaseya Quote Manager and has the following new logo: 

  

Bug fixes

• Kaseya University Courses and Learner data are not accessible. We fixed an issue where an error was produced when trying to load the Learning view on the Cooper page.

• "Account ID does not match" error when trying to access Kaseya University. We fixed an issue where users were not able to access Kaseya University if they had the same KaseyaOne email for multiple companies.

• Some Kaseya University courses do not appear in KaseyaOne. We fixed an issue where some courses were not appearing in the Kaseya University course list even though the customer owned the subscription.

• Broken Learn More links. We fixed an issue where some Learn More links were opening a 404 Not Found page.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Trial accounts for Datto File Protection and Datto Workplace

It's now possible to create trial Datto File Protection (DFP) and Datto Workplace (DWP) accounts in Kaseya Store. Upon commitment to a subscription, trial accounts convert to unrestricted paid accounts. The following restrictions apply:

• Access is limited to 90 days.
• End-user trials can be created with no restriction, however the trial cannot be converted to a billable account after the standard 30-day expiration period.
• License allocation to the Internal User License team is prohibited and restricted to the free 3 user and 1 server licenses that are pre-allocated.

Bug fixes

• Datto Workplace (DWP) and Datto File Protection (DFP) items do not appear under Related Items for the modules where they apply. This issue has been fixed. The following modules now have DWP and DFP items listed under Related Items on their details page:

  • Datto ALTO (NC-S-ONP-ALTO) - DFP

  • Datto SIRIS 5 (NC-S-ONP-S5) - DFP

  • Datto SIRIS Virtual (NC-S-CLD-SV) - DFP

  • Datto SIRIS Imaged (NC-S-CLD-SI) - DFP

  • Datto File Protection (NC-S-CLD-DFP) - DWP

  • Datto Workplace (NC-S-CLD-DWP) - DFP

• Portal shows different currencies. We fixed an issue where different currency formats appeared on the Account Balance page (in Total Balance, Credits and Account Details) rather than the same currency format everywhere.

• Consolidated invoice amount shown in Kaseya Store does not match the invoice PDF amount. We fixed an issue where the GST (Goods and Services Tax) appeared on invoices in PDF format but not on the Invoices page in Kaseya Store. The GST now appears in both places, resulting in the amount matching up.

• Distributor account onboarding fee waiver issue in cart. We fixed an issue where the Reseller-Supplied Services fee waiver (i.e., the distributor account onboarding fee waiver) appeared in the shopping cart even though the parent item had been removed from the shopping cart.

• Invoice search. We fixed an issue where consolidated invoices were not found and returned when searching the Invoices list.

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Features

Kaseya Community

We are excited to announce the new and improved Kaseya Community is now LIVE! This new community, home to all things Kaseya, combines the best of both Datto and Connect IT communities and was built upon the feedback from users in both communities. Kaseya Community also replaces Connect IT Community on the left navigation menu! Learn more!

Enhancements

My Settings

The Profile Settings page has been renamed My Settings and has three tabs as follows: Profile, Module URLs and Security. Learn more!

Kaseya University

On October 11, 2023, Kaseya University successfully migrated to a new Learning Management System, where all Datto and Kaseya courses cam be found in one place. Accounts, course assignments and course completion have migrated for all learners who have logged in within the past 12 months. You can continue to assign courses, Log In with KaseyaOne, provision users and access the Cooper Learning dashboard.

Bug fixes

Table row alignment in Safari. We fixed a row alignment issue with tables in the Safari browser.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Datto Endpoint Backup for PC module onboarding fees

The onboarding fees for the Datto Endpoint Backup for PC (formerly Cloud Continuity for PC) module upsells are as follows:

Bug fixes

• Partner not able to add more Spanning licenses to their existing subscription. This issue has been fixed. You can now add additional Spanning licenses to an existing subscription.

• CUSTITEM_HIDE_ON_HOMEPAGE. This filter option has been removed from Store > All Modules in Kaseya Store.

• Subscription Term options don't align with the selected subscription license. This issue has been fixed. Subscription terms are now displaying correctly for whatever subscription license is selected.

• Customers coming from KaseyaOne can't navigate away from the Kaseya Store page. We fixed an issue where customers accessing Kaseya Store from KaseyaOne were always brought to the Store page in Kaseya Store, even when they navigated away from it.

• Order Summary in Kaseya Store. We fixed an issue where the Remaining To Be Billed field in the Order Summary section of the Shopping Cart was showing NaN instead of 0.00 (numeric format).

• Product Add-On options. We fixed an issue where the option to add-on a product from the RMM product details page was not working as it should — that is, the add-on product options were not appearing correctly.

• Mismatch between aging account balance and open invoices. We fixed an issue where a customer's consolidated invoice balance did not match the balance shown on their Account Balance screen in Kaseya Store.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Features

Education Services

It's now possible to purchase self-service Education Services modules in Kaseya Store; for example, RITSM is one of the available Education Services. Simply navigate to the Store page, click Education Services on the left navigation menu, and then click the module tile that you want to purchase.

The new education and certification offerings available require that additional (learner) information is captured from the customer, such as dates, usernames, email addresses and so on.

Learn more

Purchase Order Number field

A new Purchase Order Number field has been added to the Checkout page in Kaseya Store. When placing an order within Kaseya Store, you can optionally enter a purchase order (PO) number into this field and this PO number will be associated with the order going forward.

Bug fix

Graphus product description is not wrapping onto the next line. This issue has been fixed. Word/line wrap now works for the Graphus product description in Kaseya Store.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Bug fix

Add/Edit/Remove credit card process [Hotfix]. We fixed an issue where the process to add, edit, or remove credit card information was not working as it should due to sync issues between NetSuite and Kaseya Store.

KaseyaOne release

We are excited to announce improvements to the KaseyaOne platform, the powerful central hub for everything Kaseya.

Bug fix

IP Access Control. We fixed an issue where IPv6 addresses were not being validated correctly.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Bug fix

• Remove RMM license restrictions for distributor. The RMM license restriction has been removed! Users (both distributors and non-distributors) who purchase RMM can now purchase as many licenses as they want.

• Partner not able to see the credit memos on portal. We fixed an issue where credit memos were not showing up on the Transaction History page in Kaseya Store.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Distributor enhancements

The following improvements (for distributors) have been made in Kaseya Store, improving the overall store experience for distributors:

• There are fewer restrictions for buying products. Distributors can now purchase as many core products as they want, provided there is only one core product per end user. Customers can purchase only one core product and are allowed to purchase add-ons of products they don't already have. However, they can't add another subscription of the core product.

• Optional onboarding/implementation fees. Distributors can now choose to waive onboarding/implementation fees when placing an order for modules, except for professional services modules.

• Distributor pricing logic has changed. Pricing is now set according to the number of licenses for each new order and not on the sum of all licenses. This means that if you purchase licenses as add-ons to modules, you may be charged more for each license than if you create a new order to purchase the licenses.

• Distributor discount pricing. Any discount that applies to an order appears on the module detail page in the Price field (the List price continues to represent the original price of the product prior to any discount). When the module is added to the shopping cart, the discounted price appears there as well.

Learn more

Bug fixes

• Renew Now button for Spanning. The Renew Now button now appears next to Spanning modules (Google Workspace, Salesforce, Microsoft 365) 90 days before the end of a contract.

• Invoice download. We fixed an issue where the format of an invoice downloaded as a PDF from Kaseya Store was different from the invoice you received by email. You can download consolidated invoices and individual invoices (not under a consolidated invoice) in PDF format.

• Invoice download. We fixed an issue where invoices were not opening (a blank page was returned) when you clicked Download as PDF on the invoice page.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Bug fix

Contract and Subscription End Dates. We fixed an issue where the Contract and Subscription end dates were not syncing up correctly (the subscription end date was greater than the contract end date). Both dates are now in sync.

KaseyaOne release

We are excited to announce improvements to the KaseyaOne platform, the powerful central hub for everything Kaseya. With this release, you can now manage groups and integrate a number of IT Complete features with KaseyaOne.

Features

Manage groups

You can now create groups and assign users and modules to them to control user access to modules in KaseyaOne. With the introduction of groups, only the modules that a user has access to (according to the groups they are a member of) will appear in their:

• My Modules widget on the KaseyaOne home page.

• App Launcher list. The Discover More section will continue to list all the available IT Complete modules that the user does not have an account for and/or access to.

• Admin Settings > Module URLs page.

Learn more

IT Complete Platform feature integrations with KaseyaOne

NOTE  Some of these IT Complete Platform feature integrations may not be available in your module yet — please refer to your module documentation and module release notes for more information.

• Enable Unified Login. Configure this setting on the module side to use KaseyaOne Unified Login to access the module.

• Require Login with KaseyaOne. Configure this setting on the module side to enforce KaseyaOne Unified Login to access the module.

• Automatic User Creation. Enable this setting on the module side to allow just-in-time provisioning for the module.

• Enable Access Groups. Configure this setting on the module side to employ role-based access control for KaseyaOne groups (users) to modules.

Learn more

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Add New Address

The following options have been removed from the Add New Address form in Kaseya Store: 

• Make this my default billing address

• Make this my default shipping address

Payment Information

The CVV field has been removed from the Payment Information form in Kaseya Store. Payment Information now includes the following mandatory fields: Payment Type, Credit Card Number, Name on Card, Expiration Month, and Expiration Year.

Number of Licenses quantity selector

The Number of Licenses quantity selector now appears on the Datto Cloud Continuity for PC's product detail page in Kaseya Store. You can select from 1 up to a maximum of 100 licenses.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Subscription cancellations

On the new Subscription Management page in Kaseya Store, you can manage your month-to-month subscriptions and cancel or opt out of them as required. Learn more

New Customer Payment Information pages

We've given the Customer Payment Information pages in Kaseya Store a new look.

Returns

The Returns page has been removed from the Purchases menu in Kaseya Store.

One-time purchases

When placing an order for a one-time purchase (an item that does not have any terms or billing schedule), the subscription details (Subscription Term and Item Billing Schedule fields) will now be hidden.

Total Cloud retention option for Datto SIRIS 5

The Total Cloud retention option has been deprecated for Datto SIRIS 5.

Error message when trying to purchase Webroot

When a customer tries adding the Webroot Antivirus - On-Prem product to their cart, the correct warning message now prompts them to add the required (Kaseya VSA Professional Edition - On-Prem) product.

Renew Now button

The Renew Now button no longer mistakenly appears for products on the Subscriptions page.

Purchase add-on price for PSA products

When purchasing add-ons for PSA products, the correct price (in numeric format) now appears on-screen and on the dialog that opens summarizing the total price of items added to the cart.

Show Credit Memo filter

The Show Credit Memo filter is now working as it should when you select it on the Transaction History page.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements.

Purchase Add-on for Datto RMM

It is now possible to purchase multiple quantities of Datto RMM – up to the core license limit – by clicking Purchase Add-on in Kaseya Store.

Credit Memo on payment confirmation page

After making a payment in Kaseya Store, links to the payment details and payment methods (Credit Memo) that were used for the payment are now available on the payment confirmation page, where you can view or download the details in PDF format.

Filtering Transaction History data

Credit memos and payments now appear on the Transaction History page when the Show all record types filter is selected. Selecting the Show Credit Memo filter shows only credit memo records. Selecting the Show Payment filter shows only payment records.

Datto RMM error message

The following error message associated with the Datto EDR Integrated with Datto RMM quantity field now appears next to the field giving customers a chance to correct the quantity before checkout.

The minimum quantity for this item is 100.

Google Analytics

For analytical purposes, a Google tag has been inserted in the footer of each page in Kaseya Store.

KaseyaOne release

We are excited to announce improvements to your KaseyaOne platform, the powerful central hub for everything Kaseya.

Kaseya Store

Kaseya Store now appears directly below Home on the left navigation menu.

Subscriptions & Billing has been removed from the left navigation menu and replaced with the following links instead, which bring you directly to the Kaseya Store where you can manage and monitor all subscriptions and billing information (provided you have a Master or Billing role).

• View and Pay Invoices

• View Subscriptions

• Payment Methods

Learn more

KaseyaOne hotfix

Monthly Cost

The Monthly Cost has been removed from the Subscriptions widget on the Home and Subscriptions & Billing pages and also from the Active Subscriptions list on the Subscriptions & Billing page. Clicking the new View Subscription Details and Monthly Costs button brings you to the Kaseya Store's Active Subscriptions page where you can review an itemized list and total monthly spend.

KaseyaOne release

We are excited to announce improvements to your KaseyaOne platform, the powerful central hub for everything Kaseya. With this release, you are now able to do the following:

Perform universal login to all modules

If your company has set up KaseyaOne, the login with KaseyaOne can be configured as the Unified Login for all Kaseya modules that are part of the IT Complete suite of products. Learn more

Receive a single consolidated invoice for all your Kaseya and Datto modules

KaseyaOne offers you consolidated invoices that include all transactions across your Kaseya and Datto suites and modules in one simplified document. With your consolidated invoice, you can:

• View a summary and detailed account of the payments due.

• Understand charges by product suite broken down into individual line items.

• Download an enhanced invoice details file with additional data (30+ data points) in Excel format — such information regarding subscriptions by client name, serial number, and asset tag # commitment end date.

• Access consolidated invoicing through Datto Partner Portal or KaseyaOne.

Learn more

Access historical invoices

Historical Datto invoices that were Paid in Full from January 1, 2020 to April 16, 2023 are located on the Historical Invoices page. If you require Datto invoices prior to January 1, 2020 then please send an email to invoicerequest@kaseya.com to open a billing support ticket.

Process simple, secure, and automated payments through our centralized payment center

The KaseyaOne Subscriptions & Billing page provides a quick overview of payment information, while all billing-related actions must be completed in the centralized payment center called Kaseya Store. Customers with a Master or Billing role can easily access the Kaseya Store through Unified Login to view invoices and make payments. Learn more

Add seats and licenses instantly using our self-service storefront

All IT Complete modules are in a unified ecommerce storefront, Kaseya Store, for you to make self-service purchases. Users with billing permissions can access Kaseya Store from either KaseyaOne or Datto Partner Portal.

Easily access support across all modules

To submit a support ticket for KaseyOne or any of your IT Complete modules, click Support in the left navigation menu and then click Get Help. You can search the community for similar issues or click Open a Ticket to create and submit a new ticket. If you are a Master role user, you can also click Support on the left navigation menu and go to the Company tab to see all of your company's support tickets. Learn more

Active Subscriptions

MAC Address/Serial Number are added to the Active Subscriptions page in the Kaseya Store to quickly identify which device is associated to the specific subscription.

Obtain instant access to your Account Manager and Support team

Your Account Manager's contact information and their manager's contact information appears in the My Account Team widget located on the side of the page under the left navigation menu. Learn more (see #3)

KaseyaOne release

KaseyaOne v2.0.0 offers the following features to help you manage all things Kaseya, from login to support, to billing, invoicing, licensing, and so much more!

Global Partner Program

The Kaseya+Datto Global Partner Program is our way of investing in your success by providing access to the very best solutions, resources, and training. The program rewards your growth and loyalty through a tiered structure loaded with exclusive offers and perks, unparalleled support and coaching, and relevant training and events. Some major enhancements are brand new for 2023! Learn more

Cyber Insurance Fast Track Program

Calling all Kaseya IT Complete Solutions customers! Kaseya’s IT Complete Security Suite has been reviewed for the Cyber Insurance Fast Track Program. Bypass lengthy questionnaires and receive cyber protection at discounted pricing. Learn more

audIT module option

A new module option has been added for audIT (Sales Presentation System).

Multiple tenants

For modules that have multiple tenants under one account (for example, Spanning or Graphus), you will no longer have multiple module tiles, one for each tenant. Instead, you can now choose which tenant you want to access — simply click the module tile and then select (or search for) the module you want to access from the Choose a Tenant dialog that opens. Learn more (see #4)

Link to KaseyaOne What's New page

The Help menu has a new What's New link to the KaseyaOne What's New page where you can see all of the new features and changes to KaseyaOne, organized by release.

A red dot next to Help indicates that you have not viewed the latest changes for the current release (noted next to the What's New button). After you access and view the latest changes for the current release, the red dot disappears. Learn more (see #2)

Company name added to My Account

When you click My Account on the top navigation menu, the Company Name now appears between the user name and email address. Learn more (see #2)

New module option for Rapid Fire Tools

A new module option has been added for Rapid Fire Tools. You can now link your RFT portal to the RFT icon instead of the individual RFT modules.

KaseyaOne release

The latest updates to KaseyaOne include KaseyaOne guided onboarding and an enhanced IP Access List.

KaseyaOne guided onboarding

KaseyaOne guided onboarding is here where we will now walk you through, step by step, how to use KaseyaOne and how to set up your portal.

Enhanced IP Access List

The IP Access List section is now collapsible like the Password Policy section on the same page.

Common look and feel enhancements

We have made changes to the common look and feel of KaseyaOne (for example, we updated the left navigation menu icons) in an effort to make all of our solutions look and feel similar.

KaseyaOne release

The latest updates to KaseyaOne include Cooper Email Briefs, new time zone settings, new Kaseya store link, and automatic account registration link renewal.

Cooper Email Briefs is new

Cooper will send updates directly to your inbox about your KaseyaOne activity (like your progress on Cooper Insights). You can choose how frequently you would like to receive the brief — either daily or weekly and which day of the week — by going to the Cooper Email Brief tab on the My Account > My Settings page. As we add more content, you will be able to choose which content is important to you.

New Time Zone settings

You can now configure your Time Zone under the Profile tab so you can receive your Cooper Email Briefs and any other KaseyaOne notifications at the right time.

Bookmark your company-specific login URL

You can now access your company’s KaseyaOne portal directly by bookmarking the Company Login URL located on the Profile tab of the My Account > My Settings page. There’s no need to enter your company name, just your username and password.

New Kaseya Store link

You can now access the Kaseya Store right from the left navigation menu. However, you will only see and be able to access the store if you are a Master or Billing user.

Automatic account registration link renewal

If your registration link has expired and if it is within 30 days of receiving it, then you will automatically receive a new link.

KaseyaOne release

The latest updates to KaseyaOne include Kaseya University report card and new Get Kaseya Swag link.

Kaseya University Report Card

The Kaseya University Report Card has been introduced where Cooper shows you the progress of your Employees. You can review your employees learning progress by learner and by course on the Cooper page Learning tab. Only the Master role sees the Kaseya University Report Card for all Employees. The Billing and User roles see the report card for themselves only (they cannot see report cards for any other employee).

Kaseya University assigned courses

You can manage which Kaseya University Courses are assigned to your employees when adding a new user ( New User page) or modifying the details of an existing user (Edit User page). Available Kaseya University courses only appear in the list based on the Kaseya modules you have purchased. Not all modules have courses at this time and may not appear in the list.

Get Kaseya Swag

The Get Kaseya Swag link has been added to the left navigation menu which takes you to the Kaseya Brand Store (https://kaseyaswag.com/) where you can purchase Kaseya branded products.

KaseyaOne release

The latest updates to KaseyaOne include the following:

Contextual Help icon

Added a Contextual Help icon to each KaseyaOne page, which links to an article with an overview of that page.

IT Complete login

Added a popup message informing users when a module has not been configured to use Log In with KaseyaOne when the module is clicked on that will link to the instructions.

KaseyaOne release

The latest updates to KaseyaOne include the following:

SSO-enabled column

An SSO-enabled column as been added to the Module URLs tab so that you can now see which modules have Log In with KaseyaOne enabled.

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements.

Release notes link

A link to the release notes has been added to the Help menu in KaseyaOne.

Password Policy

A Password Policy section has been added to the Security tab of the Admin Settings page. Administrators can now change the password requirements for KaseyaOne.

Personalize My Modules order

You can now use drag and drop to reorder your modules.

- Globally as a Master user under Admin Settings.

- Personally, each individual user may override the global settings under My Account > My Settings > Module URLs tab.

New Email column

A new Email column has been added to the User Management tab. As a result, user emails are now visible and sortable on the User Management tab of the Admin Settings page.

Clear 2FA code when incorrect

If you enter an incorrect 2FA code, your entry will now be cleared allowing you to enter a new code without having to delete the previous codeg.