KaseyaOne, Store, and Billing Portal release notes

New feature

KaseyaOne

See your full Kaseya Account Team — including specialists

You can now view your full Kaseya account team directly from the home page — not just your account manager. Click View your team to see up to six team members assigned to your account, including specialists in renewals, cybersecurity, cyber resilience, and IT automation.

This gives you direct visibility into who’s responsible for what, so you can get help faster, without having to go through your account manager for every question.

New feature

KaseyaOne

New platform for the Kaseya Community

The Kaseya Community has been upgraded to a new platform that provides faster, smarter ways to get more from Kaseya. Connect with your peers, influence product direction, access learning and updates, and find answers faster — all in one modern Community experience. This is a major upgrade, built for your success! For details, see the Kaseya Community article.

New feature

KaseyaOne

ACH option for Autopay default payment method

You can now select ACH as the default payment method for Autopay on the Payment Management page for US customers. See these topics for details: To turn on Autopay or To modify Autopay settings.

Enhancement

KaseyaOne

Confirmation modal added for SSO exception removals

We’ve added a confirmation prompt when removing users from the SSO exceptions list in KaseyaOne. This change helps prevent accidental removals when enforcing third-party SSO across your organization.

New feature

KaseyaOne

Tax exemption management

We’re excited to announce a new feature designed to make submitting your tax exemption status easier and more secure. With our latest update, Master and Billing users can now submit their tax exemption status directly through KaseyaOne in a streamlined, single sign-on (SSO) experience.

Click Request Tax Exemption under Subscriptions & Billing in the KaseyaOne left navigation menu to securely connect to the CERTifyTax application, where you can complete your tax exemption submission without needing to re-enter your credentials or account information. For details, see Request Tax Exemption.

New feature

KaseyaOne

Invoice Comparison Tool

We’re excited to announce a brand new Invoice Comparison Tool for Master and Billing users in KaseyaOne. Now, you can easily compare invoices from two months to analyze changes in licenses, storage, device allocation, and more—across all currencies. This powerful feature helps you quickly understand your invoices, reconcile differences, and spot discrepancies with ease. Say goodbye to manual comparisons and hello to simplified, transparent billing analysis!

Access this tool by selecting Compare Invoices under Subscriptions & Billing in the left navigation menu:

To learn about features of the Invoice Comparison Tool, check out the Invoice Comparison Toolarticle and the Invoice Comparison Tool Demo video.

New feature

KaseyaOne

IdP certificate expiration notifications

KaseyaOne now alerts Master users when a third-party SSO (IdP) certificate is nearing expiration or has expired. Notifications display in-app and via email to help prevent login disruptions. For sample notifications and steps to upload a new certificate, see Upload a new certificate in KaseyaOne for a third-party IdP integration.

Legal Terms Archive now available in KaseyaOne

KaseyaOne now includes a Legal Terms Archive page that allows users to view and download previous versions of the Master Agreement and Product Terms of Use. This archive is accessible under the Help menu on the top navigation bar.

New feature

KaseyaOne

Net Promoter Score surveys

We’ve rolled out Net Promoter Score (NPS) surveys to better understand your satisfaction and overall experience with KaseyaOne. You might notice a survey pop-up from time to time, giving you a quick way to share your thoughts. Plus, you can now provide feedback anytime by clicking the Provide Feedback link under the Help menu. Your input is invaluable to us—Kaseya is committed to making continuous improvements that drive excellent customer experiences!

New product

Kaseya Store

Siris 6 in the Kaseya Store

Siris 6 devices can now be purchased through the Kaseya Store! If you are a Billing or Master role user in KaseyaOne, simply navigate to the Kaseya Store by clicking Kaseya Store in the top navigation menu and search for Siris 6 to start your purchase.

New product

Kaseya 365 User

Announcing INKY, the best-in-class email security tool

You can now protect your clients from advanced phishing and email threats with INKY, Kaseya’s next-generation, AI-powered email security solution. INKY will replace the current Graphus tool, offering a complete protection layer and seamless integration with Kaseya’s security stack. INKY is available for sale now, with provisioning starting January 1, 2026. Migration tools for existing Graphus customers will be available in April 2026 (release timing subject to change). For details, see Introducing INKY: Next-gen email security for MSPs.

Enhancements

KaseyaOne

Improved visibility and control on the KaseyaOne home page

We’ve made several enhancements to the KaseyaOne home page to improve usability and address customer feedback. The most notable update ensures that the My Modules widget is now always fully expanded—eliminating the need to manually expand it each time.

And to simplify your home page view, you can now collapse the Cooper Intelligence Engine pane with one click. Simply click again to expand the pane when you're ready to work with Cooper insights.

For details, see Navigating KaseyaOne.

Accessing the Admin Settings page

For a cleaner, more streamlined navigation experience, we've removed Admin Settings from the left navigation menu in KaseyaOne. To access the Admin Settings page, click the gear icon in the top-right corner:

New feature

KaseyaOne

Unified release calendar

You can now view releases of all Kaseya products with our new unified release calendar. View releases by month in a convenient calendar view. Simply click a product link on the calendar to see details of what was included in the release.

Enhancement

KaseyaOne

Access the Kaseya Community Ideas Portal from the KaseyaOne Help menu

You can now access the Kaseya Community Ideas Portal directly from the Help menu in KaseyaOne. This new link makes it easier for you to submit and vote on feature requests, helping you shape the future of Kaseya products. First time login to Kaseya Community will require you to create an account as a way to identify yourself. Once you have an account, seamless single sign-on (SSO) ensures you’re taken straight to the Ideas Portal where you can participate in the product feedback process and help improve our customer experience. We look forward to your ideas!

Enhancements

KaseyaOne

Improved login flow from your company's KaseyaOne login page

With our streamlined login flow, when you log out or your session expires you are automatically redirected to your company’s dedicated login page, so you can get right back to work without re-entering your company name.

App Launcher updates

We’ve removed the “Discover More” section from the App Launcher for modules that are not connected or owned, reducing confusion and helping users focus on relevant tools.

Additionally, we have applied small styling adjustments for improved visual consistency. These changes are minor and do not impact functionality.

Kaseya Store

Login through KaseyaOne required beginning October 16, 2025

For increased security, local login to the Kaseya Store will no longer be supported beginning October 16, 2025. Instead, all users must access Kaseya Store through KaseyaOne. Users with the Master or Billing role can access Kaseya Store simply by clicking Kaseya Store on the top navigation menu in KaseyaOne. The Kaseya Store Home page opens in a new tab.

Enhancements

KaseyaOne

Submit requests to opt-out of auto-renewal—right from KaseyaOne

You can now submit a request to opt-out of auto-renewal for your subscription directly through KaseyaOne. For details, see Subscriptions.

Global Partner Program updates

When you succeed, we succeed. To foster your continued success, we've added these benefits to our Global Partner Program:

• Powered Services Jumpstart: No one understands the challenges of growing monthly recurring revenue (MRR) without the right sales and marketing tools better than our team. You now have access to the Powered Services platform and Jumpstart campaigns at no extra cost— enabling you to go to market faster, easier, and more profitably with white-labeled sales and marketing materials.

• "Fueling Your Success" Kaseya appreciation lunch

• Quarterly giveback days (Q2 & Q4)

• 15% discount for premium support

For details, see Global Partner Program.

Fix

Update the payment method for multiple orders: Fixed an issue where you could only update one payment method at a time. With this fix, you can submit payment method updates for multiple orders without waiting for each to process separately.

Enhancements

KaseyaOne

Can't log in? Recover your credentials easily with our upgraded login flow

You can now recover your KaseyaOne credentials more efficiently with our improved login flow. We've streamlined the process by removing unnecessary fields and adding direct links to other recovery options. This ensures a smoother experience when accessing your KaseyaOne account. For detailed procedures, see Recovering your KaseyaOne login credentials.

Manage payment methods with ease

Managing your payment methods has never been easier. We've added intuitive banner messages to alert you to issues needing immediate attention and guide you through necessary updates— so you can apply quick fixes with just a few clicks.

Use our new tagging and filtering features to manage various scenarios, such as expired or soon-to-expire cards, pending assignments and requests, or failed reassignments.

For details, see Payment Management.

Introducing new KaseyaOne navigation

We're excited to roll out an improved navigation experience in KaseyaOne.

This update brings a more organized structure, intuitive categorization, and a design that aligns the look and feel of KaseyaOne with other Kaseya modules.

This redesign includes the following enhancements:

• The new top navigation menu in the header guides you to key areas of KaseyaOne and dynamic left navigation menus.
• The new gear icon in the upper-right corner of the header provides quick access to admin settings.
• The streamlined left navigation menu includes expandable categories, making it easier to find the pages you're looking for.
• Many areas that previously existed as tabs have been converted into individual pages, allowing for quicker access to the tools and resources you need.

The new navigation is designed to ensure KaseyaOne scales effortlessly as we continue to add new features to your toolkit.

For more details, refer to Navigating KaseyaOne.

Enhancements

KaseyaOne

Kaseya 365 Setup Guide access for all KaseyaOne Master users

All KaseyaOne Master users now have access to the Kaseya 365 Setup Guide page— so you can get your subscription up and running without waiting for a single implementation contact to do all of the onboarding.

How it works:

• Step 1: Activate and log in to modules: Each new module has a designated implementation contact who must activate that module. All KaseyaOne Master users can view this step in the guide, but functionality is limited if you are not the module’s designated implementation contact.
• Steps 2 and 3: Once new modules have been activated, any KaseyaOne Master user can perform these onboarding steps for any module where they have an account with the highest privilege level (Master, Superuser, Administrator, or Global Administrator).

A single Kaseya 365 Setup Guide page per subscription

We've improved the way setup guides are generated so that duplicate guides are no longer created when licenses are added to your subscription. With this change, only one Kaseya 365 Setup Guide page displays for your Endpoint, User, or Ops subscription.

If you had multiple Kaseya 365 Setup Guides for a single subscription before this release, these have been consolidated into a single setup guide page.

Kaseya Store

Access to Bullphish ID subscriptions and licenses simplified

BullPhish ID, in the Kaseya Store, has been simplified when purchasing as a new subscription or adding licenses to your existing subscription.

The KaseyaOne team is excited to announce the following new enhancements and bug fix:

Enhancements

KaseyaOne

Organization Dashboard improvements

We've enhanced the Datto Backup widgets on the Organization Dashboard to provide more clear and actionable insights. Instead of displaying "Last 24 Hours," widgets now show the actual last sync date and time, reflecting when each module last sent data to KaseyaOne. The last sync indicates when each module last sent data to KaseyaOne. Widget data reflects the backup status as of that timestamp. This update applies to the following modules:

• Datto BCDR
• Datto Endpoint Backup for PC
• Datto Endpoint Backup for Servers
• Datto Endpoint Backup for Azure

The Organization list is now filtered to only contain those reported by modules sending metrics to the Organization Dashboard. Additionally, the list is also sorted alphabetically for easier navigation and improved useability.

Kaseya Store

Added a loading state for dashboard cards

We’ve now added a loader to the Billing Outstanding and Active Subscriptions cards on the Kaseya Store dashboard page so that you no longer see a false empty state while they’re loading.

Bug Fix

Kaseya Store

Resolved an issue causing missing or incorrect item data in Kaseya Store orders

We’ve resolved several issues that led to the delayed provisioning of Kaseya 365 or hardware offerings purchased through the Kaseya Store.

KaseyaOne release

The KaseyaOne team is excited to announce the following new feature:

New Feature

VulScan Vulnerability Scan on the Organization Dashboard

We’ve introduced the VulScan Vulnerability Scan widget to the Organization Dashboard. The widget will enhance visibility into your organization's security posture by summarizing scan results, including total issues and severity (Critical, High, Medium, Low).

It also enables quick identification and prioritization of remediation efforts and monitors security metrics alongside organizational KPIs for improved decision-making and threat awareness. Refer to Organization Dashboard.

Kaseya Store release

The KaseyaOne team is excited to announce the following new enhancement:

Enhancement

Kaseya 365 Ops Module in the Kaseya Store

You can now purchase additional licenses for your existing Kaseya 365 Ops subscription through the Kaseya Store. New sales and upgrades will continue to be through your specified account manager at this time.

KaseyaOne release

The KaseyaOne team is excited to announce the following new enhancement and fix:

Enhancement

Ability to delete payment methods on the Payment Management page

You can delete payment methods if they are not assigned to any orders or set as the default for autopay. If this is the case, you will need to assign a new payment method before moving forward with deleting.

To learn more, refer to Payment Management.

Bug Fix

KaseyaOne EDR agent status metric in the Organization Dashboard Security Scorecard reflects deployed agent count

We’ve fixed an issue where the EDR agent status metric in the Organization Dashboard’s Security Scorecard was incorrectly showing zero deployed agents for some organizations. The metric now accurately reflects the deployed agent count.

KaseyaOne release

The KaseyaOne team is excited to announce the following new features:

New features

Automation Center

Until now, managing IT workflows across multiple Kaseya modules required you to navigate various interfaces to discover available integrations.

The Automation Center in KaseyaOne eliminates that need by providing a centralized hub where you can discover all Kaseya platform features, module integrations and automations, and third-party integrations from a single page. With powerful subscription-based filtering and search functionality, you can quickly find information about relevant integrations without unnecessary complexity.

To learn more, refer to Automation Center.

Kaseya 365 Setup Guide: Kaseya 365 Ops

The newest Kaseya 365 subscription, Kaseya 365 Ops, is everything you need to orchestrate, optimize, and showcase IT operations. As follows are the modules included in this subscription:

• Autotask or BMS
• ConnectBooster
• IT Glue
• Kaseya Quote Manager
• myITprocess

To learn how to get started, refer to Getting started with Kaseya 365 Ops.

The KaseyaOne team is excited to announce the following new enhancements:

Enhancements

KaseyaOne improved antivirus reporting logic in Organization Dashboard's Security Scorecard tab

We updated the logic behind how the Antivirus status is displayed in the Security Scorecard tab of the Organization Dashboard in KaseyaOne. This change ensures the Antivirus metric now accurately reflects antivirus deployment across your environment, depending on your subscription.

• If you have a Datto RMM or VSA 10 subscription, the Antivirus status is pulled directly from your RMM and shows the number of devices with active Antivirus protection.
• If no RMM subscription is present, but you do have an active Datto Antivirus subscription, the system will show the number of devices protected as reported by Datto Antivirus.
• If none of these subscriptions are active, the scorecard will now clearly display Subscription required, avoiding any misleading status.

This enhancement improves the accuracy of your security insights and eliminates confusion around Antivirus coverage visibility.

Kaseya Store universal date format

Every date that appears in the Kaseya Store and the Billing Portal will now show that date in a universal format when you hover over it:

KaseyaOne release

The KaseyaOne team is excited to announce the following new feature:

New feature

Payment Management page

The Payment Management page allows users with Billing or Master roles to see and manage recurring payments, allowing for a greater level of visibility and control with billing. You will be able to view detailed order information, enable Autopay, add and edit payment methods, and assign payment methods to individual orders. Enabling Autopay, and/or assigning a payment method to an order, will ensure that all invoices related to that order will be charged to the payment method of your choosing. Refer to Payment Management.

Kaseya Store release

The Kaseya Store team is excited to announce the following new feature, enhancements, and bug fix:

New feature

New VSA 10, Datto Endpoint Backup, and Unitrends Endpoint Backup modules

New VSA 10, Datto Endpoint Backup, and Unitrends Endpoint Backup modules have been added to the Kaseya Store and are now available for purchase.

Enhancements

Notify customers who own licenses not available for purchase in the Kaseya Store

If a customer has a subscription for a product license not offered in the Kaseya Store, we will display the following message to notify them:

If a customer has end users, they will still see the end user dropdown and will be shown this message based on the subscriptions their end user they’ve selected owns.

Additionally, physical devices, such as Siris 5, Switches, Edge Routers, Wifi, Alto, and Networking Accessories, will still be available to purchase new, even if shown this message.

Expanded IT Glue product offerings

The IT Glue module now allows customers with older IT Glue license versions to purchase more licenses to their subscription in the Kaseya Store.

Bug fix

Updating account phone number

The Kaseya Store allows you to successfully update your phone number from the Profile Information.

The KaseyaOne team is excited to announce the following new feature:

New feature

Improved Unified Login Setup in Onboarding Checklist

We’ve introduced a parent-child relationship for grouped modules in the onboarding checklist. This structured view makes it easier to understand how Unified Login connects modules, providing a clearer and more intuitive experience.

The KaseyaOne team is excited to announce the following enhancements and bug fix:

Enhancements

Improved Kaseya University course accessibility

Access to Kaseya University has been streamlined by removing the course selection dropdown from user management workflows, including Add User, Edit User, and Import Users. Now, all users automatically have full access to all available courses, eliminating the need for manual assignments. Refer to Kaseya University.

Improved Support Ticket visibility and filtering

Users of the Kaseya One Support page will have improved functionality regarding support ticket status. Tickets with a status of “Hold” will now display as "On-hold" instead of as "Open." A new On-hold ticket filter and counter will allow users to track on-hold tickets more efficiently. A "Created At" time stamp allows users to see when a ticket was submitted. Refer to Support.

Bug fix

Learning Report Card page updated

A non-functional certificate column was removed from the Cooper Learning tab, making it easier to review the progress of learners taking Kaseya University courses.

The KaseyaOne team is excited to announce the following new feature and enhancements:

New feature

Kaseya Events information now accessible from KaseyaOne

A link has been added to the KaseyaOne left navigation menu that will guide users to information about upcoming Kaseya Global Events.

Enhancements

New IdP SSO mapping rules logic allows admins more flexible assignment options

Admins can now assign roles and access groups to users coming from the Identity Provider (IdP) via SSO based on all applicable rules, rather than the highest-priority one. This allows organizations to handle more complex scenarios by assigning a single role and multiple access groups to users based on all applicable rules.

User Exceptions added to Log In with SSO prevent KaseyaOne account lock out

On the Admin Settings page, users enabling Enforce Log in with SSO are automatically added to the User Exceptions list to prevent losing access if the SSO integration is incorrectly configured. Users will have the option to remove themselves from the User Exceptions list. Refer to Third-party IdP SSO integration.

The KaseyaOne team is excited to announce the following improvements:

New feature

Users can now automate script execution using VSA 10 in response to Autotask and Kaseya BMS tickets using Cooper Bots, Kaseya’s Robotic Process Automation (RPA) tool. Refer to Cooper Bots.

Enhancement

Third-party identity provider setup page redesigned

On the Admin Settings page, improvements have been made to the usability and clarity of the Third-Party IdP tab, renamed the Single Sign-On tab. Changes now require clear and explicit confirmation, reducing the risk of unintentional updates.

The KaseyaOne team is excited to announce the following improvements:

Enhancement

Kaseya 365 Subscriptions page redesigned

The Kaseya 365 Subscription tab on the Subscriptions page has been streamlined to make it easier to manage and navigate your active subscriptions efficiently. Refer to Subscriptions and Getting started with Kaseya 365

Bug fix

Security Scorecard Endpoint Backup data

In the Organization Dashboard, Datto Endpoint Backup agent status data is now accurately reflected in the Security Scorecard tab. Refer to Security Scorecard in  Organization Dashboard.

The KaseyaOne team is excited to announce the following features and improvements:

New feature

Co-Managed User role

A new role that grants users limited access to KaseyaOne functionality is now available to accommodate teams operating in a co-managed business model. Users assigned to the Co-Managed User role will have read-only visibility of the Support page, the ability to navigate to Kaseya University from within KaseyaOne, and access to the My Modules section of the home page, the App Launcher, and the My Settings page. To learn more, refer to User roles.

Improvement

Automatic User Deprovisioning supported by vPenTest

The vPenTest module now supports the Unified Login Automatic User Deprovisioning feature. If enabled, vPenTest users will be deactivated or deleted when they are deactivated or deleted in KaseyaOne. To learn more, refer to Enable Automatic User Deprovisioning for vPenTest.

The KaseyaOne team is excited to announce the following improvements:

New feature

Cooper Bots

Today marks the initial public launch of Cooper Bots, Kaseya’s robotic process automation tool. Cooper Bots orchestrate workflows and facilitate the automation of manual and repetitive tasks across your IT Complete stack, such as diagnosing internet connectivity issues or cleaning up disk space on a device. Choose from pre-built templates or create customized workflows from scratch.

The initial release of Cooper Bots is designed to work with Autotask, Datto RMM, and Network Glue.

To learn more, refer to Cooper Bots.

The KaseyaOne team is excited to announce the following improvements:

Improvements

Ability for Master users to unlock locked-out users

In the User Management tab on the Admin Settings page, Master users can now unlock a locked-out user (LockedOut user status) using the Unlock User icon . Refer to Unlock a locked-out user.

Banner for on-premises VSA users to add KaseyaOne to allowlist

In the Import Users pane, after selecting to import users from VSA 9 or VSA 10, a banner appears to prompt on-premises users of those modules to allowlist the KaseyaOne IP address for a successful import. Refer to Import users from a module.

Get Help dialog box automatically closes

On the Support page, the Get Help dialog box now automatically closes after clicking Open a Ticket. Refer to Create a support ticket.

Bug fixes

Kaseya 365 Subscription tab

On the Subscriptions page, another issue affecting the visibility of data in the Kaseya 365 Subscription tab has been fixed.

Reauthentication no longer required after refresh token expires

Users no longer need to log in twice after the refresh token expires in the application.

The KaseyaOne team is excited to announce the following improvements:

New feature

Security tab on Organization Dashboard page

A new Security tab is available on the Organization Dashboard page for users with a Graphus subscription. The widget in this tab collects data from Graphus to display the number of quarantined attacks, protected inboxes, and processed emails.

Improvement

Empty module widget explanations on Organization Dashboard page

If data cannot be displayed in a module widget on the Organization Dashboard page, an explanation and any applicable action buttons will be displayed. For descriptions of the five scenarios causing empty widgets, refer to Empty widget explanations in  Organization Dashboard. This improvement applies to only the Security and Service Delivery tabs.

Bug fix

Kaseya 365 Subscription tab

On the Subscriptions page, an issue affecting the visibility of data in the Kaseya 365 Subscription tab has been fixed.

The KaseyaOne team is excited to announce the following improvements:

Enhancements

• You can now bulk-import Datto RMM users directly to KaseyaOne. This saves valuable time and streamlines user management. Refer to Import users from a module.
• The RITSM-Certified Professionals page has been deprecated.

The KaseyaOne team is excited to announce the following improvement:

Enhancement

Pagination added to list of Cooper insights

The Usage intelligence tab on the Cooper Intelligence Engine page has been updated to show all Cooper insights. Previously, the top eight results were available by default, and additional insights were shown only when filtered for. Now, you can use the pagination controls to view all insights and select the number of results displayed at a time (up to 100 per page). Refer to Cooper insights in Cooper Intelligence Engine.

The KaseyaOne team is excited to announce the following improvements:

Enhancements

One role per user

To prevent confusion about a user's permissions when assigned to multiple roles, new and existing KaseyaOne users can now be assigned to only one role.

Existing users assigned to more than one role have the permissions associated with their highest-level assigned role. This new role assignment restriction better reflects that existing behavior.

EXAMPLE  A user currently assigned to both the User and Billing roles is now automatically assigned to only the Billing role. A user currently assigned to the User, Billing, and Master roles is now automatically assigned to only the Master role.

Refer to Managing KaseyaOne users.

Professional Services projects data now matches in widget and list

On the Kaseya Professional Services page, the counts of projects for each status in the Projects widget now align with the respective counts in the list of projects. Refer to Kaseya Professional Services.

The KaseyaOne team is excited to announce the following improvements:

Enhancements

Username automatically populated during new user creation

Many users prefer for their email address and username to match in KaseyaOne for a simpler login experience. The username cannot be changed after the user account is created, so this enhancement is designed to automatically generate preferred usernames and simplify new user creation.

In the New User form, the Username and Email fields have been swapped. After entering a valid email address in the Email field, KaseyaOne will automatically populate the Username field with the value of the Email field. The username can be edited in this form before clicking Add to create the new user account.

Refer to Add an individual user in Managing KaseyaOne users.

Redesigned pop-up notifications

The design of KaseyaOne pop-up notifications, which appear in the lower-left corner of the page after initiating certain actions, has been improved. The notifications now feature a five-second progress bar that decreases until the notification disappears. You can hover over a notification to pause the progress bar and click any applicable links.

The KaseyaOne team is excited to announce the following improvements:

Enhancements

Importing users from VSA 10

You can now import VSA 10 users in bulk directly into KaseyaOne. This option saves you time and streamlines user management in KaseyaOne. Refer to Integrating modules with KaseyaOne.

Module management improvements

The user experience related to the My Modules section on the home page and the Module Management tab on the My Settings page is improved. Extra guidance will be available to users who don’t see the needed modules on the KaseyaOne home page.

Kaseya 365 page deprecated

The Kaseya 365 page is now removed for all KaseyaOne accounts. Explore the information previously available on this page, request a demo or quote, and browse FAQs at www.kaseya.com/products/kaseya-365.

Organization Dashboard now available for all accounts

Access to the Organization Dashboard page functionality is no longer limited to Kaseya 365 customers. Refer to  Organization Dashboard.

Bug fixes

Kaseya University course mapping: Datto Networking

We fixed the bug that prevented assignment of the Datto Networking course in Kaseya University to users in KaseyaOne. If the KaseyaOne account has the active subscription for this module, the course is now shown in the KU Courses drop-down menu on the user profile.

Ability to edit module instance names

We fixed the bug that prevented users from changing their connected modules instance names on the Module Management tab of the Admin Settings page.

The following change is effective as of July 17, 2024:

Our legacy version of Unified Login v1 was finally deprecated and, as a result, all the modules that used that version have been removed from your KaseyaOne interface.

If all the modules are present for your account, it means you are using the most up-to-date version, and no actions are required on your part.

We understand this may cause some troubles, but the new Unified Login version brings great benefits and advanced functionality to you.

Since November 2023, the Unified Login v1 module icons in KaseyaOne have functioned as bookmarks without providing the ability to log in to the modules from KaseyaOne or log in with KaseyaOne on the module login page.

To make your missing module icons reappear in KaseyaOne, you simply need to enable Unified Login v2 from within each module.

Refer to Enable Log In with KaseyaOne for detailed module-by-module instructions on how to connect each module. You will need access to an administrator/master user in the respective modules to set up Unified Login.

Notes

• Compliance Manager, Cyber Hawk, Network Detective, and Vulscan must be connected via the RapidFire Tools portal, and they will be represented in KaseyaOne with the Rapidfire Tools module icon.
• Network Glue and MyGlue are accessed via IT Glue.
• Datto Networking, Datto Backup for Microsoft Azure, Datto BCDR, Datto Endpoint Backup for PCs, Datto Endpoint Backup with Disaster Recovery, Datto Endpoint Backup, Datto SaaS Protection, and Datto SaaS Defense must be connected via Datto Partner Portal and are represented with the Datto Partner Portal icon in KaseyaOne.
• Datto EDR, Datto File Protection, Datto RMM, and Datto Workplace can be connected directly to KaseyaOne and are no longer hidden behind Datto Partner Portal.

Explore more information about Unified Login and its capabilities

• Overview: Unified Login
• Supported Unified Login functionality by module: Integrating modules with KaseyaOne

The KaseyaOne team is excited to announce the following improvements:

Enhancements

Subscriptions page improvements

The new Subscriptions page has been improved. Your modules on the Additional IT Complete Subscriptions tab are now grouped by module category to coordinate with the structure of subscriptions and invoices on the billing portal. Refer to IT Complete in Subscriptions.

Organization Dashboard statuses

The statuses in the Security Scorecard on the Organization Dashboard page are improved. Depending on your module integration status, you will see statuses such as Unified login required, Sync in progress, or Coming soon. Refer to Security Scorecard in  Organization Dashboard.

The Kaseya Store team is excited to announce the following improvements:

Features

Bulk invoice download

You can now download multiple invoices at the same time from the Invoices page in Kaseya Store. Simply select the check box beside each invoice and then click Download PDFs. A maximum of ten invoices can be downloaded at a time. If you choose to download a consolidated invoice, the consolidated invoice PDF will be downloaded rather that all the individual invoices nested under the consolidated invoice.

Enhancements

Improved page load performance

Kaseya Store pages load faster, providing a better experience in the Home, Store, and Module pages.

Improved checkout times

We've improved the checkout processing times for orders in Kaseya Store. Checkout processing is typically up to 50% faster now!

New add-ons for Datto RMM

You can now purchase new add-ons for Datto RMM in Kaseya Store.

Bug fixes

• We fixed an issue where the account page was not loading (a blank page appeared instead) when you selected My Account in Kaseya Store

• We fixed an issue where no module options loaded when you selected Store > Education Services in Kaseya Store.

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Feature

Professional Services dashboard

There is a new Kaseya Professional Services dashboard in KaseyaOne where you can access, review, and track progress on the consulting and onboarding projects and training sessions for your (Kaseya 365 and Kaseya IT Complete module) subscriptions. Learn more

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Features

Kaseya 365 subscription

Provided you have already purchased or upgraded to Kaseya 365, you can now purchase additional Kaseya 365 (Pro or Express) subscriptions in Kaseya Store. A Kaseya 365 subscription offers everything needed for IT and Security teams to manage, secure, backup and automate their endpoint environments - all in one place, in one unified and automated subscription.

NOTE  At this time, only those who have already purchased or upgraded to Kaseya 365 will be able to purchase additional Kaseya 365 subscriptions.

Bug fix

We fixed an issue for distributor customers who were unable to see the end user drop-down list on the Product Details page — the drop-down list is visible again.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Upfront Bill Schedule option for Networking Products

There is a new Billing Schedule option named Upfront available where customers can opt to pay upfront if they want to - as opposed to monthly or annually - for orders in the store. When the Upfront billing schedule is selected, the shopping cart’s Order Summary also shows the information in the new Upfront Recurring Fees section.

New Premium Support module

There is a new module named Premium Support FastPass available for purchase in Kaseya Store! This module is available for both MSP and MME customers for a 2 year term.

CVV field for adding payment method flows is now on the Payment Methods page

A CVV field has now been added to the Add a New Payment Method form on the Payment Methods page. Payment Information now includes the following mandatory fields: Payment Type, Credit Card Number, Name on Card, Expiration Month, Expiration Year, and CVV, field.

Bug fixes

• In our in-store billing ticket form, we fixed an issue with the Billing Product and Billing Issue drop-down arrows – the drop-down arrows are now clickable!

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Features

Organization Dashboard

The Organization Dashboard is available exclusively to Kaseya 365 customers. The dashboard currently has two tabs - Security Scorecard and Service Delivery - where you can access organization data and review pregenerated executive reports that will help you obtain useful metrics about and insights from the data in your organization. Learn more

Automatic User Deprovisioning supported by BullPhish ID

BullPhish ID now supports the Unified Login Automatic User Deprovisioning feature. If enabled, BullPhish ID users will be deactivated or deleted when they are deactivated or deleted in KaseyaOne. Learn more

Enhancements

Mandatory Access Groups field when adding users

When adding new KaseyaOne users (individual or in bulk), Access Groups is now a required field. Learn more

KaseyaOne mobile app update for Android users

Android users must update their KaseyaOne mobile app to the latest version on or after May 30, otherwise they won’t be able to use Push MFA functionality.

Password reset link expiration

If you reset the password for a user, then that user will receive an email with a password reset link. Users now have 24 hours to reset their password after which the password reset link expires.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

New currency filter on Transaction History page

A new currency filter has been added to the Transaction History page. Transactions in All Currencies (that the specific customer has) will be shown when the page loads initially. Simply click the All Currencies drop-down filter and select a currency option to filter the transaction history list accordingly.

New currency filter on Purchase History page

A new currency filter has been added to the Purchase History page. Purchases in All Currencies (that the specific customer has) will be shown when the page loads initially. Simply click the All Currencies drop-down filter and select a currency option to filter the purchase history list accordingly.

Payment Information CVV field

A CVV field has now been added to the Payment Information form. Payment Information now includes the following mandatory fields: Payment Type, Credit Card Number, Name on Card, Expiration Month, Expiration Year, and CVV, field.

Proration date alignment on the Order Summary

The checkout Order Summary shows prorated dates for subscriptions added to the cart, which are calculated based on end dates rather than start dates. For example:

• The following image shows the end dates (which are being prorated) for a subscription that has a full term:

  

• The following image shows the end dates (which are being prorated) for a subscription that has a co-terminated end date so it ends in a different month than it started:

  

Bug fixes

• We fixed an issue where prices in SGD currency (Singapore Dollar) were not showing the correct formatting or currency symbol.

• We fixed an issue where the Add to Cart button was missing on the BullPhish ID Organizations details page when placing an order for it in Kaseya Store.

• We fixed an issue where the quantity selector was appearing on the Shopping Cart – Order Summary page when placing an order for Cyber Hawk in Kaseya Store (you can only purchase one core license for Cyber Hawk).

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Features

Kaseya 365 subscription

Kaseya 365 is our new innovative subscription designed to help you achieve your organization needs for robust security, reliability, and user productivity. A single Kaseya 365 subscription includes essential components for successful Endpoint Management, Security, and Backup. This groundbreaking subscription simplifies endpoint IT and security, lowers costs, and boosts efficiency by providing essential components to manage, secure, backup, and automate your endpoints. Learn more

New KaseyaOne Subscriptions view

Subscriptions replaces View Subscriptions on the left navigation menu and clicking it brings you to the new KaseyaOne Subscriptions view. The purpose of this new view is to provide a consolidated view of all your active module subscriptions along with the total license count. Learn more

Bulk-import Autotask and IT Glue users to KaseyaOne

You can now bulk-import Autotask and IT Glue users to KaseyaOne. This saves valuable time and streamlines user management in KaseyaOne. Learn more

Google Workspace IdP SSO integration

KaseyaOne now supports SSO integration with Google Workspace IdP — refer to Google Workspace IdP SSO setup instructions.

KaseyaOne Unified Login supported by Datto EDR

Datto EDR now supports Unified Login. Use Log In with KaseyaOne to access Datto EDR from either KaseyaOne or the Datto EDR portal. Learn more

Require Log In with KaseyaOne supported by Datto EDR

Datto EDR now supports the Unified Login Require Log In with KaseyaOne feature. When enabled, users will be forced to log in to Datto EDR via Log In with KaseyaOne. Learn more

Automatic User Deprovisioning supported by Datto RMM

Datto RMM now supports the Unified Login Automatic User Deprovisioning feature. If enabled, Datto RMM users will be deactivated or deleted when they are deactivated or deleted in KaseyaOne. Learn more

Role-based access control (Access Groups) supported by Datto RMM

Datto RMM now supports the Unified Login Access Groups feature. When enabled, mapping rules between KaseyaOne groups and Datto RMM security levels will be used to control user access to the module. Learn more

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Features

KaseyaOne Unified Login supported by vPenTest

vPenTest now supports KaseyaOne Unified Login. Use Log In with KaseyaOne to access vPenTest from either KaseyaOne or the vPenTest portal. Learn more

Log In with KaseyaOne enforcement supported by Datto Partner Portal

Datto Partner Portal now supports the Unified Login Require Log In with KaseyaOne feature. Learn more

Automatic User Deprovisioning for modules

You can now Enable Automatic User Deprovisioning for certain modules so that module users are automatically deactivated or deleted when they are deactivated or deleted in KaseyaOne. Learn more

Request Username and Company Name from login page

We added functionality to request your username and company name from the KaseyaOne login page. Simply click the Can't Log In? link and select an option: Forgot Username or Forgot Company Name. Learn more

New system group called No Module Access

There is a new system group called No Module Access which has no modules assigned to it and, as a result, doesn't give members access to any modules. Refer to No Module Access system group.

Import users from module to KaseyaOne

You can now import users in bulk from selected modules to KaseyaOne. This saves valuable time and streamlines user management in KaseyaOne. Learn more

Enhancements

Default system group Everyone has been renamed

The default system group Everyone has been renamed All Module Access and continues to give members access to all modules. Refer to All Module Access system group.

Adding users

For third-party IdP SSO provisioning, when configuring the Enable Automatic User Creation feature:

• The required Default Roles field has the pre-populated value User. You can change this as required but you must select at least one default role to assign to users.

• The required Default Groups field has the pre-populated value All Module Access. You can change this as required if you don't want the user to have access to all modules, but you must select at least one other group.

  Refer to Configure Automatic User Creation for third-party IdP SSO in KaseyaOne (Step 2).

Global Partner Program widget behavior on home page has changed

Clicking the Global Partner Program widget on the home page now brings you to the Global Partner Program view in KaseyaOne where you can access all information relevant to the program (previously, a Global Partner Program pdf opened with the same information).

Login page optimization

We fixed an issue with the KaseyaOne login flow and it now works correctly with password managers.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

New currency filter option on Invoices page

An All Currencies filter option has now been added to the currency filter on the Invoices page. Invoices in all currencies will be shown when the page loads initially. Simply click the All Currencies drop-down filter and select a currency to filter the invoices list accordingly.

Currency filter added to End User Subscriptions page

A currency filter has been added to the End User Subscriptions page. Subscriptions in the customer’s primary currency will be shown when the page loads initially. Simply click the currency drop-down filter and select a currency to filter the subscriptions list accordingly.

Currency abbreviations for product and subscription pricing

A currency symbol now appears next to all pricing (List price, Unit price, Total price, and so on) for products and subscriptions, making it clear to customers that they are checking out with their primary currency.

In addition, the Order Summary also shows the currency abbreviation, corresponding to the currency in which the order was made, in its header. For example: Order Summary (in EUR).

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Enhancement

Devices automatically added to trusted list during Push MFA setup

When setting up push multi-factor authentication for Unified Login, it is no longer necessary to manually mark your mobile device as trusted in KaseyaOne. After you connect a device to your KaseyaOne account in the KaseyaOne mobile app:

• It is now automatically added to your trusted account list and appears automatically in the My Account > My Settings > Security view in KaseyaOne.

• You will receive notification by email confirming that your device was added to your account.

Okta IdP SSO integration

The KaseyaOne app is now available on the Okta Integration Network (OIN) and, as a result, simplifies the Okta IdP SSO setup instructions. Refer to Okta IdP SSO setup instructions.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Multiple currency views

• The Billing Outstanding widget on the home page now shows the outstanding balance per currency and the number of open invoices per currency for the customer.

  

• You can now filter the information (subscriptions, total monthly spend, and so on) shown on the Active Subscriptions widget on the home page by currency. Simply select a currency option from the drop-down filter at the top of the widget.

  

• Subscriptions page. You can now filter the Active Subscriptions list by currency. Simply select a currency option from the drop-down filter at the top of the widget.

  

• My Account page. The aging account balance graph now shows multiple bar graphs for each currency balance's aging amounts. In addition, the total balances and credits are listed by currency.

Bug fixes

• We fixed an issue where customers were unable to click their consolidated invoices and open the Invoice Detail view page.

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Features

Onboarding checklist

There is a new Setup widget on the KaseyaOne home page and Setup Summary tab in the Admin Settings view which will take you through the onboarding checklist, designed to help you get the most out of your new KaseyaOne account. The steps in the checklist are:

• Third-party IdP setup

• Password Policy review and configuration

• IP Access Control setup and configuration

• Unified Login setup

• Access Groups creation

• User setup and configuration

  

  Learn more

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Features

Spanning system groups

There are three new system groups which control Admin access to Spanning modules. The system groups, which apply only to Spanning modules and cannot be renamed, deleted, or deactivated are:

• Admin Access for Spanning Google Workspace

• Admin Access for Spanning Microsoft 365

• Admin Access for Spanning Salesforce

To grant users the Admin privilege for Spanning modules, simply add the users to the corresponding group in KaseyaOne. Previously the Admin privileges were controlled by the check box functionality on the New/Edit User form. Learn more

Access Datto RMM directly via Unified Login

Connect Datto RMM to KaseyaOne via Unified Login (previously, you could access KaseyaOne via Datto Partner Portal only). Automatic User Creation and Enable Log In with KaseyaOne are supported as well! Learn more

Cyber Insurance Fast Track program now available in more territories

In addition to the United States, Kaseya's Cyber Insurance Fast Track program is now available in Australia and New Zealand. Learn more

Enhancements

Unified Login now easier to configure

All Master users can now enable Unified Login for a module regardless of their group assignment in KaseyaOne. Previously, you had to be a member of the group that grants access to a specific module to configure Unified Login for that module. Learn more

JumpCloud IdP SSO integration

KaseyaOne now supports SSO integration with JumpCloud IdP — refer to JumpCloud IdP SSO setup instructions.

On-screen notification messages

On-screen notification messages (success, alerts, errors, and so on) that don't require a response are now automatically closed after 5 seconds. We tweaked our existing notification logic to deliver the best user experience.

Bug fixes

We fixed an issue where some courses were missing from the Kaseya University Courses drop-down list on the New/Edit User form.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Due Today tax calculation

The tax on the checkout Order Summary is now calculated based on the items in Due Today, rather than on the order amount for the full term of all products in the cart. As a result, you will be able to match the Due Today total shown on the checkout Order Summary to your first invoice's total after you place an order in Kaseya Store!

Promo codes for Networking products

Discount promo codes are now available for the Networking module in Kaseya Store when a certain amount is added to the cart — look out for future Kaseya communications to get those codes!

Bug fixes

We fixed an issue where promo codes were still visible in the shopping cart view even though the products they applied to were removed from the cart.

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Enhancement

Tickets widget

The Tickets widget on the KaseyaOne home page has been removed to optimize application performance — KaseyaOne will load faster now for you! To continue tracking your tickets, click Support on the left navigation menu.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Ability to print statements

The Print Statement button on the Print Statement page has been re-enabled and will allow customers to download their new updated customer statement.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancements

Currency column

A new Currency column has been added to the following pages in Kaseya Store: Invoices, Purchase History, Purchase History detail, and Transaction History.

Invoices page

The Invoices page now has a link to KaseyaOne FAQs and related video tutorials. In addition, we made the Submit Billing Ticket button always visible, rather than only showing when an invoice is selected. Now, the button will show as disabled until an invoice's check box is selected.

Graphus messaging when purchasing a license

When you purchase one Graphus license, it is equivalent to 100 inboxes. This information is now clearly displayed when purchasing a Graphus license in Kaseya Store.

BullPhish messaging when purchasing a license

You must purchase a minimum of 20 BullPhish licenses (after which there is no maximum) with a cap of 250 users per organization license. There is now also a self-guided onboarding charge option.

Bug fix

We fixed an issue where customers were seeing an incorrect email displayed as their contact information on the home page and profile section, and were being sent invoices to that incorrect email as well.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Bug fix

• We disabled the Kaseya Store's Print Statement button on the Print Statement page, and displayed a message for users that this feature is not available for the time being while we perform some updates. In the message, there is a link to our billing support ticket form, which you can complete to request a customer statement directly from our billing team.

  

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Features

Submit Billing Ticket from Invoices page

You can submit a billing support ticket directly from the Invoices page in Kaseya Store by clicking Submit Billing Ticket. This procedure is different to Creating a support ticket on the Support page. Learn more

Enhancements

Terms and Conditions Agreement

You must now review and accept — by clicking the check box — Kaseya's terms and conditions, otherwise you will not be able to proceed with your purchase order. Learn more

Bug fixes

• We fixed an issue where the number shown on the Orders widget on the Kaseya Store homepage did not correspond to the number of orders shown in the Purchase History view; both numbers are now in sync.

• We fixed an issue where the Vulscan module was limiting customers from purchasing more add-ons than core products.

• We fixed an issue where the Account Summary and Invoice Detail files that are available on the Print Statement page were including invoices not yet sent to the customer.

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Enhancement

Discount Promotional Codes

Discount Promo Codes can now be applied on the Checkout page for education and enablement modules in Kaseya Store. Simply click Have a promo code? on the Checkout page to enter your promotional code, then click Apply to apply it. The discounted price will appear on and be applied to your order summary. Price discounts will vary depending on the code entered (for example 10% or 20%). Some promo codes may have a time limit.

Bug fix

We fixed an issue where, for certain customers types, both the List Price and Your Price appeared on the product detail page for new product purchases.

KaseyaOne release

The KaseyaOne team is excited to announce the following improvements:

Features

Just-in-time provisioning for third-party IdP SSO integrations

Just-in-time provisioning (JIT) for third-party IdP Single Sign-On (SSO) integrations using SAML 2.0 is now available. Upon the activation of JIT provisioning, SSO user accounts will be created automatically in KaseyaOne. These accounts will be assigned to a specified role and group during the initial user authentication process. Learn more

Role-based access control for third-party IdP SSO integrations

Role-based access control for third-party IdP SSO integrations using SAML 2.0 is now available. Configure rules that assign KaseyaOne roles and groups to SSO users, aligning seamlessly with the structure of your third-party IdP user groups. Learn more

Activate/Deactivate KaseyaOne users

The ability for the Admin (Master user) to deactivate a user in KaseyaOne rather than deleting them altogether is now available. Deactivated users can be re-activated at a later date but deleted users cannot be re-activated. Learn more

Enhancement

Access your Kaseya Helpdesk support tickets using vPenTest

You can now log in to Kaseya Helpdesk to view your Kaseya support tickets using vPenTest. Learn more

Kaseya Store release

The Kaseya Store team is excited to announce the following improvements:

Bug fixes

• We fixed an issue where customers that had an existing subscription for a core product were seeing both the List Price and Your Price. Now, customers with an existing subscription will only see Your Price for core products in Kaseya Store.

• We fixed an issue where PST tax was showing as "remaining to be billed" in the Order Summary, when it was in fact not applicable.