Unified Login

SECURITY  Master, Superuser, Administrator, Global Administrator

As a Kaseya customer, you may be subscribed to more than one of our IT Complete modules. Rather than keep track of different sets of login credentials for each module, why not use KaseyaOne's Unified Login feature to access your modules?

KaseyaOne Unified Login is the process of logging in once to KaseyaOne to automatically gain access to the IT Complete modules to which you are subscribed. One logged in to KaseyaOne, you can seamlessly navigate to any other module, access the unified support, Kaseya Community, Kaseya University, Cooper Intelligence Engine, and so much more besides.

Users are prompted to enter a 2FA token when accessing their KaseyaOne account.

How do I set up Unified Login for my module(s)?

To set up Unified Login for a module, a module user with the highest permission level (usually Master or Administrator) must enable Log In with KaseyaOne for the module. Refer to Integrate IT Complete modules with KaseyaOne.

Who can set up Unified Login for modules?

All Master users can enable Unified Login for a module regardless of their group assignment in KaseyaOne — provided one of the following conditions are true:

  • The Master user has the correct module permissions to enable Unified Login within the module AND is a Master user in KaseyaOne AND belongs to a KaseyaOne Group.

  • The Master user has the correct module permissions to enable Unified Login within the module AND is a Master user in KaseyaOne AND does not belong to a KaseyaOne Group.

Unified Login fails and an Access Denied notification is returned when:

  • The Master user has the correct module permissions to enable Unified Login within the module AND is not a Master user in KaseyaOne AND belongs to a KaseyaOne Group.

  • The Master user has the correct module permissions to enable Unified Login within the module AND is not a Master user in KaseyaOne AND does not belong to a KaseyaOne Group.