KaseyaOne: Troubleshoot why your module isn't displaying

If you don't see a certain module in the My Modules widget on the Home page, this is typically due to one of the reasons described below.

Problem statement

A module does not appear in the My Modules widget on the KaseyaOne Home page. This can affect any user and occurs when at least one of the following conditions is true: KaseyaOne Unified Login is not enabled for the module, your user account does not have the required role or group permissions, the module subscription is inactive, or your module user account is missing.

Resolution

Check each of the following causes and apply the relevant resolution.

KaseyaOne Unified Login is not enabled

A user with the highest permission level (Admin, Superuser, Administrator, Global Administrator, or Security Admin) in both KaseyaOne and the module must configure Enable Log In with KaseyaOne for the module. To do this:

  1. Log in directly to that module as a user with the highest permissions level.

  2. Select the Enable Log In with KaseyaOne or Single Sign-On toggle and follow the prompts to authenticate and complete the integration. Refer to Enable Log In with KaseyaOne for details.

  3. Refresh your KaseyaOne dashboard and confirm that the module now appears under My Modules.

Insufficient user role or permissions

Your KaseyaOne user must have the correct permissions. If you are part of a group that does not have that product module assigned, you will not see the module.

Ask your KaseyaOne Admin to verify your group assignment and ensure your group has access to that product module. If you are a KaseyaOne Admin, you can check this as described in Managing KaseyaOne groups.

Subscription or licensing issues

  1. Ensure that the module's subscription is active. If the subscription has expired or is disabled, the module will not appear.

  2. Ensure that you are subscribed to and have a module user account. For assistance, contact your module administrator.

  3. Ensure that the email address and username of your module account match the email address and username of your KaseyaOne account.

NOTE  If the KaseyaOne Automatic User Provisioning feature is enabled for the module, just-in-time provisioning creates module user accounts automatically with a specified default role whenever new KaseyaOne users are granted access to the module.

If the module is still missing after checking for these issues, contact Kaseya support for assistance. Refer to Open a support ticket.