Open a support ticket

To create a new support ticket, do the following:

Navigate to the Support page in KaseyaOne and click Get Help.
In the dialog that opens, click Open a Ticket.
On the New Support Request page that opens in Kaseya Helpdesk, enter information as applicable, then click Submit to create the support ticket.

IMPORTANT Be sure to CC your account manager in all of your support tickets. If it’s a time sensitive request, they can assist with escalating the issue.

	Need help? Submit a Kaseya Helpdesk request.
	Want to talk about it? Head over to Kaseya Community.
	Have a new feature idea? Visit the Kaseya Ideas portal.
	Provide feedback for the Documentation team.

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