Unified Login (Log In with KaseyaOne) FAQ

This article lists some Unified Login questions that are frequently asked by our customers and answered by our KaseyOne team. Refer to KaseyaOne video tutorials to get started with KaseyaOne!

NOTE  Unified Login was formerly known as Log in with IT Complete.

The Log In with KaseyaOne option will only be available to users after a module administrator (with Master user role) enables the global KaseyaOne Unified Login setting, Enable Log In with KaseyaOne, for the module.

After the global KaseyaOne Unified Login setting has been enabled for a module, you will be able to access the module through Log In with KaseyaOne. Refer to Enable Log In with KaseyaOne.

You have a choice of logging in to your module either through Unified Login or your local module account (unless Require Log In with KaseyaOne has been enabled for your module). Just manually enter the login URL for your module in your browser to choose how to log in.

If Require Log In with KaseyaOne has been enabled for the module, then users are forced to log in to the module with their KaseyaOne Unified Login credentials (through Log In with KaseyaOne). Users with exceptions will still be able to log in using their local module-specific credentials.

To log in to the Kaseya Community using Log In with KaseyaOne: 

Kaseya Community is accessible directly from KaseyaOne. You can also log in to Kaseya Community from the Kaseya Community login page at https://community.kaseya.com/.  

To join or log into the Kaseya Community:

  1. Access the Kaseya Community login page by doing either of the following:
  • In KaseyaOne, select Partner & Community > Kaseya Community from the left navigation pane.

OR

  1. Click KaseyaOne.

  2. If you're already logged into KaseyaOne, the Kaseya Community portal will open straight away and you can proceed to step 5.

  3. If you're not already logged in to KaseyaOne, the KaseyaOne login page opens, prompting you to enter your credentials:

  • Enter your KaseyaOne Username (not your Kaseya Community account user name) and Company Name for your KaseyaOne account.
  • Click Next.

    NOTE  Your Kaseya Community account and KaseyaOne account must use the same email address for existing Kaseya Community accounts to sync with your KaseyaOne login credentials.

  • Enter your two-factor authentication (2FA) token when prompted.
  • Click Verify.
  1. If you do not already have a Kaseya Community account, the Set username page displays. Set your Kaseya Community username as described here. Otherwise, proceed to the next step.

  • In the Username field, enter a unique username for your Community account.

  • Your KaseyaOne email address displays in the Email field. Do not change this value as your Kaseya Community account and KaseyaOne account must use the same email address for existing Kaseya Community accounts to sync with your KaseyaOne login credentials.

  • Check the box to accept the terms of use.

  • Click Save.

  1. You are logged in to the Kaseya Community and the home page displays. You can now browse Kaseya Community, subscribe to subcommunities, post questions and comments, and much more.

To get started with Kaseya Community, see Tips for first-time users.

You can access Kaseya Community from the left navigation menu in KaseyaOne.

If you already have an account, log in to the community portal with the same email as your KaseyaOne account, or create an account on the Set username page. To get started with Kaseya Community, see Tips for first-time users.