Getting started with Kaseya 365 User

Your Kaseya 365 User subscription includes several welcome emails that are sent to the subscription's implementation contact.

The welcome emails that the implementation contact receives vary by which subscription was purchased and whether your organization had already been using any Kaseya 365 modules (before the subscription was purchased).

See the following table for details about each welcome email, including when it is received, an example of the email message, and next steps.

NOTE  There are three Welcome to Kaseya 365 emails that walk you through getting started with your subscription: Step 1: Welcome, Step 2: Project Kickoff, and Step 3: Activation.

Email Subject	Description	Next Steps
Welcome to Kaseya 365 emails	Step 1: Welcome Received by the implementation contact within 24 hours after subscription purchase. Provides contact information for your subscription's project manager (part of Kaseya's Professional Services organization). Includes links to documentation and the Professional Services Dashboard. Sample email:	Review the materials in the Getting ready for your new subscriptions section. Reach out to your project manager with any questions. Look for these additional welcome emails: Project Kickoff (arriving a few days after receiving this welcome email) and Activation (arriving within 48 hours of your subscription's start date).
	Step 2: Project Kickoff Received by the implementation contact a few days after receiving the Step 1: Welcome email. Provides a link used to schedule your project kickoff call and describes what will be covered in this meeting. Sample email:	Click the link to schedule your project kickoff. Review the description of what will be covered in the call. Look for the Step 3: Activation email (arriving within 48 hours of your subscription's start date).
	Step 3: Activation Received by the implementation contact within 48 hours before the subscription start date. Contains an Activate your account button if you have not yet set up your KaseyaOne account. Contains a Log in to KaseyaOne button if you have set up your KaseyaOne account. Sample emails:	Click the Activate your account or Log in to KaseyaOne button in your Activation email: For Activate your account, work your way through the activate account flow to set your KaseyaOne password and configure two-factor authentication. You are logged in to KaseyaOne. For Log in to KaseyaOne, you are logged in to KaseyaOne. Click Continue to Kaseya 365 Setup Guide to proceed to the Kaseya 365 Setup Guide page. Start working through the setup guide steps for your Endpoint subscription. See Understanding your Kaseya 365 Setup Guide and the topics that follow for details. You will have a kickoff meeting with your project manager where you can discuss the onboarding and raise any questions.
Welcome to Datto Partner Portal	Datto SaaS Protection is managed through Datto Partner Portal. Sent for new Datto Partner Portal instances only. (No email is sent if the organization has already been using Datto Partner Portal.) Sample email:	You can activate your Datto Partner Portal account from either of the following: Your subscription's Kaseya 365 Setup Guide page by clicking Activate under Step 1. OR Your Welcome to Datto Partner Portal email by clicking Finish configuring your account.
Welcome to Dark Web ID	Applies to all Kaseya 365 User subscriptions Received by the implementation contact within 48 hours before the subscription start date Sample email:	You can activate your Dark Web ID module from either of the following: Your subscription's Kaseya 365 Setup Guide page by clicking Activate under Step 1. OR Your Welcome to Dark Web ID email. NOTE  A single user login account is used to access both Dark Web ID and BullPhish ID. Once your Dark Web ID credentials are set up, you can use the same credentials to log into BullPhish ID directly. Updating the password in either module will update it for both. It is recommended to activate Dark Web ID first, then access BullPhish ID directly from the Dark Web ID UI (without clicking BullPhish ID's Activate link on the Kaseya 365 Setup Guide page) as shown here:
Welcome to SaaS Alerts	Applies to all Kaseya 365 User subscriptions Received by the implementation contact within 48 hours before the subscription start date	Follow the instructions in the email to activate your SaaS Alerts module.
Welcome to UniView	Applies to Kaseya 365 User subscriptions with Spanning Backup. (UniView Portal is not used with Datto SaaS Protection.) Sent for new UniView Portal instances only. (No email is sent if the organization has already been using UniView Portal.)	You can activate your UniView Portal account from either of the following: Your subscription's Kaseya 365 Setup Guide page by clicking Activate under Step 1. OR Your Welcome to UniView email by clicking Activate Now.

The Kaseya 365 Setup Guide page in KaseyaOne provides customized onboarding steps for each new Kaseya 365 subscription purchased for your KaseyaOne account. Click Kaseya 365 User to view the steps you will follow to set up your subscription.

Start by familiarizing yourself with your subscription by reviewing the included modules, shown in Step 1:

NOTE  If you see this message on the Kaseya 365 Setup Guide page, you cannot set up this Kaseya 365 subscription: It looks like you're not set up as the Implementation contact.... The implementation contact specified in this message must activate and log in to the modules in this subscription. You can then perform the remaining onboarding tasks in this article (Step 2 and Step 3) if the implementation contact or the module administrator adds you as a user with the highest permission level (Master, Superuser, Administrator, or Global Administrator) in KaseyaOne and in each module in the Kaseya 365 subscription.

Your subscription includes a group of modules that power your Kaseya 365 components. These modules may have been newly provisioned for this subscription, may be existing modules that you have already been using, or a mix of both. In this step, you will activate new modules and log in to existing modules.

New modules

The New modules section of the Kaseya 365 Setup Guide page contains each module that was newly provisioned for this subscription, along with the username and company name you must enter to perform the activation. You must activate each module displayed in this section.

NOTE  A single user login account is used to access both Dark Web ID and BullPhish ID. Once your Dark Web ID credentials are set up, you can use the same credentials to log into BullPhish ID directly. Updating the password in either module will update it for both. It is recommended to activate Dark Web ID first, then access BullPhish ID directly from the Dark Web ID UI (without clicking BullPhish ID's Activate link on the Kaseya 365 Setup Guide page) as shown here:

To activate a new module:

1. In the New modules section of the Kaseya 365 Setup Guide page, locate the module and click its Activate link. The module's Login page displays.

NOTES   

●   Graphus activation issue: if the Activate link fails to connect to the Graphus module:

●   Obtain the Graphus URL and Username from Step 1 of the Kaseya 365 Setup Guide.

●   Browse to the Graphus URL.

●   On the Graphus Login page, enter the Username and click Forget Password to reset the default password. Log in to activate the module.

●   Activation issue for other modules: In rare cases, the Activate link fails to connect to the module. If you experience this, Support can quickly resolve the issue. Create a New Support Request through the Kaseya Helpdesk or by emailing support@kaseya.com.

2. On the module's Login page, enter the Username and Company Name that display for this module in the New modules section of the Kaseya 365 Setup Guide page, then follow the instructions for the page that you see when you log in.
   
   

Existing modules

The Log in to your existing modules section of the Kaseya 365 Setup Guide page contains any modules that your company was already using (before purchasing this subscription). Simply click Log in and log in as you normally would.

NOTE  If needed, contact your module's administrator to request access to a module.

In this step, you will configure KaseyaOne Unified Login for each module in your subscription. This connects your modules to KaseyaOne, so you can easily access these modules through the KaseyaOne portal. The benefits of using Unified Login include the following:

• Users need only remember one username and password.
• The process is streamlined and there is no need to re-enter passwords.
• Users can access their modules much faster, saving valuable time.
• Management costs are reduced since you have fewer user accounts and are likely to see fewer calls about forgotten passwords.
• Security is improved by mitigating the use of multiple and unauthorized accounts, and by restricting access using IP Access Control.

Step 2 shows each module and its KaseyaOne Unified Login status:

• Enabled indicates that Unified Login has already been configured. No further action is needed.
• Disabled indicates that Unified Login has not been configured.

See the table below for links to instructions on how to enable Unified Login for each of your modules. Upon clicking a link, the Enable Log In with KaseyaOne article opens in a separate tab. Simply return to this tab to continue to the next procedure.

In this step you will complete the product onboarding for each module in your subscription. Each module has in-product walkthroughs to support your self-guided onboarding. The onboarding tour launches automatically when you access the module for the first time— or access step-by-step onboarding any time from the Tasks tab of your onboarding menu. The Tasks tab is available through the help icon or the graduation cap icon, depending on the module:

NOTE  After you finish (100% complete) all your onboarding tours, the Tasks tab is removed after 90 days. To replay the self-guided onboarding, go to the Show me tab of your onboarding menu:

Complete the product onboarding for each module in your subscription by launching the onboarding tour and working through each task. See the table below for links to supplemental information in the module's product documentation. Upon clicking a link, the article opens in a separate tab. Simply return to this tab to continue to the next article.

NOTE  A single user login account is used to access these modules: Dark Web ID and BullPhish ID. Updating the password in either module updates the password used to access the other.

Go to Completing the Kaseya 365 User setup to set up integrations for your subscription.

See these resources to get the most out of your subscription:

• Explore automations to learn about additional integrations for your subscription

• Learn more about Kaseya 365:

• Explore Kaseya University: Kaseya University home page and Get Started with Kaseya University article
• Explore Professional Services: Professional Services page and Professional Services article
• Register for Kaseya Elevate Live Learning Series webinars: Register now

• Dive into the product documentation for your modules:

• BullPhish ID
• Dark Web ID
• Datto SaaS Protection
• Graphus
• SaaS Alerts
• Spanning Backup