Admin Settings FAQs
This article lists some Admin Setting questions that are frequently asked by our customers and answered by our KaseyOne team. Refer to KaseyaOne video tutorials to get started with KaseyaOne!
My KaseyaOne invitation expired. How do I get a new invitation?
ANSWER A Master user in KaseyaOne can resend the KaseyaOne invitation email to any user by navigating to Admin Settings > User Management and then clicking the Resend link in the Invite column of the appropriate user.
How do I reset my KaseyaOne Two-factor Authorization (2FA)?
ANSWER A Master user in KaseyaOne can reset any user's 2FA by navigating to Settings > User Management and then clicking the Reset link in the 2FA column of the appropriate user.
How do I add a user to KaseyaOne?
ANSWER On the KaseyaOne home page, navigate to the Admin Settings > User Management view, click Add User and then New User. Fill out the New User form and then click Add. The newly added employee will receive a Welcome to KaseyaOne email which will allow them to finish setting up their account.
How do I add one of my modules to KaseyaOne?
ANSWER When you configure Unified Login to access a module (by setting the Enable Log In with KaseyaOne option for the module), that module is automatically added to KaseyaOne. Refer to My Modules and App Launcher for more information.
What do each of the user roles have access to?
ANSWER When creating a user in KaseyaOne, the user must be assigned a role to determine the level of access they should have in KaseyaOne.
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The Master or administrator role has access to manage users and settings and view billing and support information for your whole KaseyaOne account.
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The Billing role has access to billing but not administrative tasks.
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The User role does not have access to billing or administrative tasks.
For more information, refer to Manage KaseyaOne users.
How do I customize my modules so they open a specific page?
ANSWER The Module URLs tab on the Admin Settings page allows you to configure the (marketing product) URLs for your IT Complete Modules.
After you configure the URLs for your IT Complete Modules, you will be able to launch them, provided you have an account for them, from the My Modules widget on the KaseyaOne home page and from the App Launcher (My IT Complete widget) on the top navigation menu.
How do I change the Root Master user for KaseyaOne?
