ANSWER  A user with the Master role in KaseyaOne can resend the KaseyaOne invitation email to any user by navigating to Admin Settings > User Management and then clicking the Resend link in the Invite column of the appropriate user.

ANSWER  A user with the Master role in KaseyaOne can reset any user's 2FA by navigating to Admin Settings > User Management and then clicking the Reset link in the 2FA column of the appropriate user.

ANSWER  Navigate to Admin Settings > User Management, click Add User, and select New User. Fill out the New User details and then click Add. The newly added employee will receive a welcome email inviting them to finish setting up their user account.

ANSWER  When you configure Unified Login to access a module (by configuring the Enable Log In with KaseyaOne option for the module), that module is automatically added to KaseyaOne. Refer to My Modules and App Launcher for more information.

ANSWER  When creating a user in KaseyaOne, the user must be assigned a role to determine the level of access they have in KaseyaOne.

• The Master (administrator) role has access to all features, including the ability to manage users, configure global account settings, view billing and support information, and more.
• The Billing role has access to billing options but not administrative tasks.
• The User role does not have access to billing or administrative tasks.

For more information, refer to Managing KaseyaOne users.

ANSWER  A user with the Master role in KaseyaOne can configure the (marketing product) URLs for Kaseya modules by navigating to Admin Settings > Module Management.

ANSWER  You must submit a Kaseya Helpdesk request for another user to be promoted to the Root Master user. After the new Root Master user is created, you can delete the old user.