KaseyaOne login FAQs

See these answers to frequently asked questions about accessing KaseyaOne with your login credentials:

The username in KaseyaOne cannot be updated or changed as it serves as the unique identifier for the user. To get a new username, invite a new user with the new username and delete the existing user associated with the old username.

No, the username and company name are not case sensitive. However, you must enter the exact, correct values to log in successfully.

Please submit a support ticket. Our support team will assist you after your identity is verified. For details, see Submit a new support ticket.

Yes, you can use the same email address across different KaseyaOne companies.

If you haven’t received your password reset email, it’s likely that the company name was entered incorrectly. Try using the Forgot company name option under the Can’t Log in? on the login page to retrieve the correct name.

Please submit a support ticket. Our support team will assist you after your identity is verified. For details, see Submit a new support ticket.

No, the username and company name are not case sensitive. However, you must enter the exact, correct values to log in successfully.

Yes, you can request a company name change. Please submit a support ticket and our team will assist you. For details, see Submit a new support ticket.

No, changing your company name will only impact how you and your teammates log in to KaseyaOne. It does not affect billing or other account-related details.

Click the Can’t log in? link on the login page and select the Forgot company name option to retrieve your company name.

The KaseyaOne Authenticator is a dedicated app available on the App Store and Google Play that supports push notifications, making the login process faster and more convenient. Third-party authenticators do not support push notifications.

Yes. A third-party authenticator (2FA) must be configured before you can enable the KaseyaOne Authenticator, which builds on top of the existing 2FA setup.

While MFA is not mandatory, two-factor authentication (2FA) is required for all users. This ensures a secure login experience.

You can use third-party browser-based authenticators. Keep in mind that if you switch browsers or devices, you may not be able to log in unless the extension is also available there.

The KaseyaOne Authenticator is not available as a browser extension. However, you can use third-party browser-based authenticators. Keep in mind that if you switch browsers or devices, you may not be able to log in unless the extension is also available there.

If you’re experiencing 2FA issues, reach out to your KaseyaOne administrator (or another KaseyaOne Master user) to request a 2FA reset for your account. If you are the KaseyaOne administrator, reset 2FA as described in Reset a user's password or 2FA. If you need further assistance, submit a new support ticket and our team will assist you. For details, see Submit a new support ticket.

Your company account may have IP access control enabled, which blocks logins from unrecognized IP addresses. Contact your KaseyaOne administrator to have your IP address added to the allowlist. If you’re the only user, please submit a support ticket. (For details, see Submit a new support ticket.)

After a set number of failed login attempts, your account will be temporarily locked. It will unlock automatically after a defined timeout period. Both the number of failed attempts and the timeout duration can be configured by your KaseyaOne administrator. For details, see Managing KaseyaOne security.