Subscriptions & Billing FAQ

This article lists questions that are frequently asked by our customers and answered by our KaseyOne team. Refer to KaseyaOne video tutorials to get started with KaseyaOne.

The following new sections have been added to the consolidated invoice:

This new section makes it easier for you to understand your bill and track your expenses.

This new section summarizes and provides the details by payment method (ACH/ECP, Credit Card, and remit payment).

ANSWER  The column header row is changing. For example, some new columns have been added, some columns have been consolidated, and some column names have changed.

Download the new Excel file template to prepare ahead of time for these changes: Invoice Excel Template.xlsx

The following table shows the current header row and the corresponding updated or new header row.

Current Header Row Updated or New Header Row Comments
  Data Type New column. Identifies a row as Invoice information or Usage information.
Invoice Number Invoice Number No change
Date Date No change
Order# Order # Updated header name
Line# Line # Deleted column
Quote Quote # Updated header name
Po Number PO Number Updated header name
Msp ID Company Account # Updated header name
Msp Name Company Name Updated header name
Msp Country Company Country Updated header name
Msp City Company City Updated header name
Msp Postal Code Company Postal Code Updated header name
Msp Address Company Address Updated header name
Client Name Organization (Client) Name This single column will show the Organization (Client) Name - consolidated from the columns Client Name, End User, Datto Systems End User.
  Domain ID New column
End User   Obsolete column, see Organization (Client) Name
Datto Systems End User   Obsolete column, see Organization (Client) Name
Prepay vs Non-Prepay Prepay or Non-Prepay Updated header name
  Category New column: Product category for this line item.
Module Module No change
Product Module Product Description Updated header name
Item Product Item Updated header name
Mac Address Serial # / MAC Address Updated header name
Asset Tag# Asset Tag Updated header name
Host Name Host Name No change
  Tenant ID New column: The unique identifier for a tenant.
Service period start date Service Period Start Date Updated header name
Service period end date Service Period End Date Updated header name
Commitment Renewal date Commitment Renewal Date Updated header name
Term Term No change
License Usage License Usage No change
Billing Frequency Billing Frequency No change
Taxable/NonTaxable Taxable/NonTaxable No change
Billed Quantity Billed Quantity No change
Rate Rate No change
Monthly Fee Monthly Fee No change
Credits Credits No change
Payment Payment No change
Total Total No change

ANSWER  You are billed for devices and licenses that have been purchased and not yet in use (activated).

What you are billed on appears under Details by Category in the Consolidated Invoice PDF file and under the Invoice Data Type category in the Excel file. For example, you may be billed for 10 devices or 10 licenses.

Information about the devices or licenses that are in use or assigned appears under Details per Organization (Client) in the Consolidated Invoice PDF and under the Usage Data Type category in the Excel file. For example, one device or one license may be in use and assigned to an organization but the other 9 devices or 9 licenses may be unassigned and so will not be shown in these sections. You would be billed for all 10 devices or licenses but you will only see one under Details per Organization (Client) or under the Usage Data Type category.

In future, we will look to add the unused licenses.

Organization (Client) information is currently available for Datto products.

ANSWER  The Taxable or Non-Taxable indicator does not show when the amount is zero (USD, Euro, GBP, and so on).

ANSWER  Refer to Subscription Management FAQ FAQs.