Organization Dashboard

NAVIGATION  Left navigation menu > Organization Dashboard

SECURITY  Master role, Users assigned access by a Master user

The KaseyaOne Organization Dashboard has two tabs, Security Scorecard and Service Delivery, where you can select an organization and then see specific organization data and pregenerated executive reports for that organization.

Note the following about the Organization Dashboard:

  • Data in the dashboard is currently read-only.
  • KaseyaOne Unified Login must be enabled in all modules to populate the dashboard data.
  • Based on the assigned security level, users only see information that they have access to in the Organization Dashboard.
  • Widgets in the dashboard are constantly refreshed so that the information is always current.
  • Dashboard widgets always appear in the user’s dashboard even if no data is available.

Overview

The following tabs are currently available in the dashboard:

  • Service Delivery: Summarizes and displays Service Delivery (ticketing, network, user, and endpoint) data for your KaseyaOne instance in graphical format. To obtain service delivery data for a specific organization, select it from the drop-down menu.

    Refer to Service Delivery for more information.

  • Security Scorecard: Shows your overall security score as a percent and gives a breakdown of agent status and components deployed. To obtain scorecard data for a specific organization, select it from the drop-down menu.

    Refer to Security Scorecard for more information.

Security Scorecard

The Security Scorecard tab shows your overall security score as a percent (the total agent status deployed divided by the total agents available) and gives a breakdown of agent status and components deployed.

The purpose of the Security Scorecard is to track the level of protection provided for a specific organization. It shows how many endpoints out of a total number of endpoints deployed are covered. The overall score is an average of all Agent Statuses in the list.

NOTE  At this time, Anti-Virus and Advanced Software Management agent statuses for Datto RMM will display Coming soon, and all agent statuses for VSA 9 will display Coming soon.

Service Delivery

The Service Delivery tab summarizes and displays Service Delivery (ticketing, network, user, and endpoint) data for your KaseyaOne instance in graphical format, presenting it in a combination of easy to-read report formats (charts, gauges, and tables).

Service Delivery reports are currently available for the following:

Empty widget statuses

If data cannot be displayed in a module widget, one of the following statuses may be displayed:

No data

Although the organization has a tenant, no account activity has been detected for 90 or more days.

No data - Enable Unified Login

KaseyaOne Unified Login has not yet been enabled. Click Enable Unified Login.

Refer to Enable Log In with KaseyaOne.

No Organization found

The organization does not have a tenant.

Sync in progress...

KaseyaOne Unified Login was enabled less than 24 hours ago, and the data sync is still in progress.

Oops! Something Went Wrong

A technical issue has occurred. Click Retry or contact Kaseya Support. Refer to Kaseya Helpdesk.