Initial portal setup

This topic covers the steps that are necessary to obtain a KaseyaOne portal and set up the primary Master user account. The steps are as follows:

  1. System requirements. Make sure your browser is supported by KaseyaOne and pop-ups have been enabled for your browser.

  2. Request a KaseyaOne account for your organization.

  3. Set up the primary user account and enter your two-factor authentication (2FA) token when prompted.

    2FA is required to gain access to KaseyaOne. You will be prompted to configure 2FA, which is a one time task, the first time you access KaseyaOne or Log In with KaseyaOne.

KaseyaOne supports the following browsers:

  • Chrome

  • Safari

  • Firefox

  • Microsoft Edge

To ensure the smooth operation and correct functionality of KaseyaOne, it is recommended that you enable pop-ups in your browser. To learn more about how to manage pop-up blockers, follow the link for your browser below:

Two-factor authentication is required to access KaseyaOne and IT Complete modules through Log In with KaseyaOne. We recommend the use of one of the following applications:

You will be prompted to configure 2FA, which is a one time task, the first time you access KaseyaOne or Log In with KaseyaOne.

If your company does not yet have a KaseyaOne account, then contact your account manager to request a KaseyaOne account or email support@kaseya.com.

Within 24-48 hours, you will receive an email from noreply@kaseya.com with the subject: Welcome to KaseyaOne. Please ensure that it did not get caught in your spam filter, your junk folder, or that it didn't automatically get moved to a folder by a rule. If you still have not received the email 48 hours after registering, please contact Support and they will resend you the KaseyaOne welcome email.

When you receive the welcome email, you can set up your account in KaseyaOne.

  1. Click the Sign Up button in the welcome email.

  2. You will be redirected to KaseyaOne and prompted to set up your password for KaseyaOne.

  3. Enter and confirm a strong password (8 characters, one lower, one upper, one number, one symbol).

  4. Click Set to save your password.

  5. Click Back to Login to return to the KaseyaOne log in page.

  6. Log in to KaseyaOne with your username, new password, and company name.

    1. Enter the Username and Company Name for your KaseyaOne account and then click Next.
    2. Enter the Password for your KaseyaOne account and then click Log In.
    3. Enter your two-factor authentication (2FA) token when prompted.

    4. If you have not configured 2FA yet (for example, if this is your first time logging in to KaseyaOne), then the following Your Security Matters dialog opens where you must set it up — continue to the next step.

  7. The steps to configure two-factor authentication are:

    1. On the Your Security Matters page, click Get Started.

    2. Download the authenticator application of your choice on your mobile device. For recommended authenticator apps, refer to System requirements.

    3. Add your KaseyaOne account to the authenticator app. You can either:

      • Scan the QR code displayed in KaseyaOne, or

      • Manually enter the alphanumeric code displayed in the authenticator application. You can view the code by clicking the Can't Scan link in step 2 of the Set Up 2FA window.

      IMPORTANT  If you are using Microsoft's Authenticator app, we recommend that you use the manual option to avoid overwriting an existing 2FA account. This is a known Microsoft bug.

    4. Enter the authentication code generated by your authenticator application into the Authentication Code field (step 3 on the window) and click Next. The authentication code must be entered within 30 seconds.

    5. The Success dialog box will confirm that your 2FA app is configured. Click Done to access the KaseyaOne Home page.