Kaseya Helpdesk
NAVIGATION Left navigation menu > Support
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You can access online help resources and support services for all products in the Kaseya and Datto product families on the Kaseya Helpdesk page.
How to...
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You can log in to Kaseya Helpdesk to view your Kaseya support tickets using a number of different Kaseya module options as follows:
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Go to the Helpdesk login page: https://one.kaseya.com/helpdesk.
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Click on one of the following module options and you will be redirected to the module portal page to authenticate: IT Glue, KaseyaOne, Autotask, Datto Partner Portal , or Vonahi (vPenTest).
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Enter the login credentials for your module account:
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For IT Glue, enter your Subdomain, Email and Password, then click Log In.
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For KaseyaOne, enter your Username and Company Name, then click Next.
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For Autotask, enter your Username and click Continue, then enter your password and click Login.
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For Datto Portal, enter your email and click Continue, then enter your password and click Continue.
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For vPenTest, enter your Email and Password, then click Login.
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Enter your authentication details — for example, the code from your authentication app and click Verify.
Upon successful authentication, the Kaseya Helpdesk opens showing your Kaseya support tickets.