RITSM-Certified Professionals

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Engage with highly trained professionals through Kaseya’s RITSM-Certified Professionals Connector. Get access to individuals with experience and expertise in remote IT and security management to help better utilize Kaseya’s products, assist with special projects, or join your team.

Enroll in and complete Kaseya's RITSM certification course to improve your skills and deliver better results for your customers.

What is RITSM?

RITSM is Kaseya’s Remote IT and Security Management global certification course designed to familiarize professionals with the world of IT and Security. By leveraging Kaseya’s IT Complete platform and modules, this course covers the basics of IT, exemplary customer service, and critical MSP functions like BCDR, IT Documentation, and Security.

All RITSM graduates complete real-life simulations inside IT Complete sandbox environments. Once they demonstrate their proficiency, we are able to certify them in everything from VSA to Autotask. These certificate holders are trained and ready to hit the ground running at any Kaseya MSP or internal IT customer!

The RITSM certification course is available to the general public and our customers. Customers can access a free 12-hour RITSM Foundations course by default from their existing Kaseya University account, auto-provisioned and accessed through KaseyaOne. Advanced RITSM courses are also available to purchase - contact your account manager for further information.

To get certified:

  1. Log into KaseyaOne and click Kaseya University on the left navigation menu.

    Kaseya University will open straight away to the learner dashboard.

  2. Click Remote IT & Security Management Program (RITSM) on your learner dashboard.

  3. On the Remote IT & Security Management Program page that opens, access and complete the free RITSM Foundations programs. Once you enroll in them, you will access any advanced RITSM Professional courses on this page as well.

  4. Click RITSM Professional to learn about and enroll in advanced RITSM Professional courses.

    • Click HERE to download and review more information about the content of and completing Level 1: RITSM Foundations and Level 2: RITSM Professional courses.

    • Enter your details on the Sign Me Up! form and submit the details to enroll in RITSM Professional certification courses.

  5. Once successfully enrolled in advanced RITSM Professional courses, they will appear on your RITSM page in Kaseya University (refer to step 3).

What is the RITSM-Certified Professionals Connector?

The purpose of the RITSM-Certified Professionals Connector is to help you, our customers, find certified job seekers from the general public. If you want to engage IT Complete-certified professionals (remote or local, intern or full time) or grow your team by adding IT Complete-certified professionals to your organization, then let us know by completing the following procedure!

How to...

To submit a request to connect with a certified IT Complete professional:

  1. Click RITSM-Certified Professionals on the left navigation menu in KaseyaOne and then click Connect with a Certified IT Complete Pro.

  2. Complete the fields on the form that opens and then click Create Request when done.

  3. After you submit your request, a message will be returned and the request (if successful) will appear in the RITSM-Certified Professionals Connector list.

    Note that the Status field indicates the state of the request and will change according to the progress of the request.

  4. (Optional) Click Create Request to create and submit another request.

To manage your RITSM Certified Professional requests:

  1. Click RITSM-Certified Professionals on the left navigation menu in KaseyaOne.

  2. On the RITSM-Certified Professionals Connector page that opens, review your requests. The value in the Status field indicates the state of the request and will change according to the progress of the request. Possible status values include the following:

    • Pending Acceptance

    • Accepted - In Progress

    • Available

    • Closed

    • Closed - No Candidates

    • Expired

    • Hired

  3. Click on a request to open and review its details.

  4. To modify the request details:

    1. Click Edit.

    2. On the Edit Request form that opens, modify the request details as required.

    3. Click Save Request to save the changes when done.

  5. To cancel the request:

    1. Click Cancel Request.

    2. Click Close when prompted to confirm that you want to cancel the request.

    The request status changes to Closed in the request list.

  6. To delete the request:

    1. Click Delete Request.

    2. Click Close when prompted to confirm that you want to delete the request.

    The request is removed from the request list.