Kaseya 365

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Kaseya 365 provides seamless access to core functions in Endpoint Management, Security, and Backup. These solutions are joined under one subscription, effortlessly integrated, and live with the unified interface experience of IT Complete.

Why Kaseya 365?

A Kaseya 365 subscription offers everything needed for IT and Security teams to manage, secure, backup and automate their endpoint environments - all in one place, in one unified and automated subscription.

With “the Essential 20” Automations built in, Kaseya 365 components save time by making workflows smoother, reducing manual mistakes, and making complicated tasks quicker and easier.

Kaseya 365 subscription

The available Kaseya 365 subscription options are as follow:

  • Kaseya 365 Express. This subscription has all components except Managed Detection and Response.

  • Kaseya 365 Pro. This subscription has all components including Managed Detection and Response.

Refer to Kaseya 365 components for a brief description of modules and links to further information.

Kaseya 365 components

Unified RMM

Monitor, maintain, and automate your network with a bird’s eye view of the topology and status of every device, router, switch, and node.

NOTE  A single Kaseya 365 subscription includes just one of the following modules: Datto RMM, VSA 10, or VSA 9.

NOTE  Customers that have Datto RMM with Integrated EDR will retain their current integration with EDR.

Module Description Learn more
Datto RMM Unified remote monitoring and management (RMM) solutions that empower IT professionals to monitor, manage, and secure every piece of technology, from networks to computers, that their business uses. VSA includes advanced automation and scripting features. Datto RMM offers extensive integration with third-party applications. Datto RMM

Licenses

Datto EDR Integration
VSA 10 VSA 10
VSA 9 VSA 9

Anti-Virus

Safeguard your business against sophisticated cyber threats through AI-driven, next-generation antivirus protection. Kaseya provides this essential component with Datto AV.

Module Description Learn more
Datto Anti-Virus (AV) An antivirus solution that delivers compact, robust, and reliable malware protection to your endpoints. Scans, detects, and removes viruses and other malicious software on PCs and servers. Datto AV

Ransomware Detection

Use automation and malware analysis to find malicious files early.

Module Description Learn more
Datto EDR Ransomware A secure cloud platform that enables MSPs to remotely monitor, manage, and support their endpoints. Datto EDR's ransomware detection monitors for the existence of crypto-ransomware on endpoints using behavioral analysis of files and alerts you when a device is infected. Once detected, Datto EDR isolates the device to prevent the ransomware from spreading. Datto EDR Ransomware

Endpoint Detection and Response

Automated continuous monitoring of end-user devices to detect and respond to cyber threats like ransomware and malware.

Module Description Learn more
Datto EDR An easy-to-use cloud-based solution that detects and responds to advanced threats. Getting started with Datto EDR

Advanced Software Management (3PP)

Automated patching ensures that all applications are up to date, reducing the attack surface.

Module Description Learn more
Datto RMM, VSA 10, and VSA 9 Regular software updates and removal of unnecessary applications are essential for security, compliance, and performance in your IT environment. Third-party patching is an integral part of safeguarding your business against cyberattacks and critical data loss. The software catalog used for this component is tested on millions of devices, and each software update undergoes automated and manual quality assurance to maintain the highest standards of reliability and performance.

Through automated updates and automatic detection of software vulnerabilities, this component works in the background to help multifunctional IT professionals further secure endpoints against online threats.		 Datto RMM Advanced Software Management
VSA 10 3PP
VSA 9 3PP

Managed Detection and Response (Kaseya 365 Pro)

Module Description Learn more
RocketCyber Kaseya’s Managed Detection and Response solution is a high-tech cybersecurity service that can radically improve any organization’s security posture by taking on advanced cyberthreats and eliminating them for good. RocketCyber

Endpoint Backup

Preserve critical data from loss, theft, or exploitation.

Module Description Learn more
Endpoint Backup A cloud-based backup and recovery solution for Windows Servers or PCs. You can leverage its features to restore single files or the entire backup image to a new device without any extra equipment being required. Getting Started with Datto Endpoint Backup

This section highlights the essential 20 automations available through the Kaseya 365 component integrations - refer to the following tables for detailed information. To explore all IT Complete integrations, visit Integrations - IT Complete.

The five core automations categories are defined as follows:

  • Endpoint Shortcut: Any time a system provides a Web Remote button that can shortcut you directly to the endpoint in question.

  • SmartLook: Any time a system provides context-aware information.

  • True-Sync: Any time two systems share data or status information that remains accurate in both locations or systems.

  • One-Deploy: Any time a system pushes a setup, organization, or configuration item from one place to another.

  • SafeCheck: Any time a system automatically rejects, reports, or provides an alert on a potential security issue.

Datto EDR and Datto AV integration in Datto RMM

Automation Purpose Value Learn more
SmartLook:
Datto EDR events in Datto RMM dashboards 		Perform basic health checks, like ensuring security threat alerts and active agents demonstrate full coverage of client environments. Datto EDR security threat alerts and data are pulled directly into a prebuilt Datto RMM dashboard template that combines additional tools for security monitoring. Adding the Datto EDR & Security dashboard in Datto RMM
True-Sync:
Datto EDR security event collation into Datto RMM alerts		 Centralize alerts into a primary alerting module and consolidate events. Datto EDR events are grouped into a single alert and join the main feed of Datto RMM alerts. This reduces noise and simplifies the management of Datto EDR events. Datto RMM Endpoint Security alerts: diagnostic information
True-Sync:
Datto AV agent installation and health status in Datto RMM		 Perform basic health checks, like ensuring Datto AV is running on all endpoints in client environments. The Datto AV status becomes a field in Datto RMM for searching, filtering, and scripting. Its installation coverage and health status are pulled directly into a prebuilt Datto RMM dashboard template that combines additional tools for security monitoring. Datto RMM Endpoint Security overview
True-Sync:
Datto EDR deployment through native Endpoint Security policy in Datto RMM		 Protect endpoints faster and reduce deployment time for Datto EDR. By enabling an out-of-the-box policy in Datto RMM, Datto EDR takes seconds to deploy to a targeted set of endpoints. Deeplinks between the two modules keep you one click away from either portal. Endpoint Security policy in Datto RMM

Datto RMM integration in Datto EDR and Datto AV

Automation Purpose Value Learn more
Endpoint Shortcut:
Datto RMM Web Remote from Datto EDR or Datto AV hosts		 Navigate directly from a Datto EDR detection alert into the actual machine to verify the threat. The natural course for investigation into almost any threat response is to remote into the machine referenced in the event. Datto RMM integrates with Datto EDR to instantly transport you to the asset you need to investigate. Web Remote in Datto RMM

Opening Web Remote from a Datto EDR alert
True-Sync:
Datto EDR location sync from Datto RMM		 Onboard onto Datto EDR faster. This integration ensures your existing sites from Datto RMM seamlessly operate as Datto EDR locations. Sync behavior between Datto EDR and Datto RMM

Datto RMM & Endpoint Backup

Automation Purpose Value Learn more
One-Deploy:
Endpoint Backup installation and activation from Datto RMM		 Reduce deployment time and protect endpoints with antivirus faster. Quickly scale by combining an out-of-the-box Datto RMM component with your Endpoint Backup license to deploy agents. Deploying the Datto Endpoint Backup Agent in Datto RMM

Datto RMM & RocketCyber

Automation Purpose Value Learn more
One-Deploy:
RocketCyber installation and activation from Datto RMM		 Reduce deployment time for RocketCyber and protect endpoints faster. Quickly scale by combining an out-of-the-box Datto RMM component with your RocketCyber license to deploy agents. Deploying the RocketCyber Agent in Datto RMM

Datto EDR and Datto AV integration in RocketCyber

Automation Purpose Value Learn more
SafeCheck:
RocketCyber monitoring for Datto EDR and Datto AV		 Glean better insights into suspicious activities that affect an endpoint. Integration of Datto EDR provides greater endpoint telemetry data for Managed SOC analysis. Datto EDR and Datto AV integration in RocketCyber

Third-Party Patching

Automation Purpose Value Learn more
One-Deploy:
Native Datto RMM policy for third-party patching		 Minimize time configuring rules of patching software on endpoints during customer onboarding. Third-party patching controls are embedded directly into policy configuration, the central place for managing software. Decide at scale how software applications should be managed and patched on a targeted group of endpoints. Advanced Software Management in Datto RMM
One-Deploy:
Native VSA 10 RMM policy for third-party patching		 Managing third-party system applications in VSA 10
One-Deploy:
Native VSA 9 RMM policy for third-party patching		 3rd-Party Software 2.0 in VSA 9

Ransomware Detection

Automation Purpose Value Learn more
One-Deploy:
Native Datto RMM policy for ransomware detection 		Minimize time configuring rules of ransomware detection and response on endpoints. Ransomware detection controls are embedded directly into policy configuration, the central place for managing threat mitigation. Decide at scale how ransomware should be managed on a targeted group of endpoints. Ransomware Detection in Datto RMM
One-Deploy:
Native VSA 9 policy for ransomware detection		 Ransomware Detection in VSA 9
One-Deploy:
Ransomware detection native deployment in Datto EDR		 Minimize the time required to deploy ransomware detection and rollback on endpoints. Ransomware Detection in Datto EDR

Ransomware Rollback in Datto EDR

Unique to Kaseya 365 subscription, access exclusive organization dashboards and key pregenerated reports to obtain useful metrics about and insights into the status of your integrations, subscriptions, and system setup.

Stay tuned for Cooper Bots, our powerful Business Process Automation engine, designed to orchestrate workflows and facilitate the automation of manual and repetitive tasks across your IT Complete stack. Cooper Bots will help you make better decisions based on intelligent Cooper Bot alerts, recommendations, and prompts. A key benefit of Cooper Bots is that it will not only help you create workflows but it will also make them more efficient, saving valuable time and resources.

How do I get Kaseya 365?

Simply navigate to Kaseya 365 on the left navigation menu. The Kaseya 365 page opens where you can do the following: 

  • Request an upgrade quote for Kaseya 365

  • Request a purchase quote for Kaseya 365

    Depending on your eligibility, you'll be able to request an upgrade quote and/or request a purchase quote for Kaseya 365. If you are ineligible to do either, then you'll be presented with the following information: 

How to...

  1. Navigate to Kaseya 365 on the left navigation menu and then click either Request an Upgrade Quote or Request a Purchase Quote.

  2. Click Done on the next screen.

    And that's it - you've requested a quote for Kaseya 365! You’ll receive an email confirming that we received your request, and an account manager will contact you within the next 14 days to fulfil your request.

After your request for a Kaseya 365 subscription has been fulfilled, you'll receive a Welcome to Kaseya 365 email. Read through and follow the steps in this email to start using your Kaseya 365 components.

To begin using your Kaseya 365 components, do the following: 

  1. Activate your new modules. Simply click Activate next to each of your new modules and you will be redirected to the module's login page to activate your account. Any modules that you already had prior to purchasing or upgrading to Kaseya 365 will already be activated.

    NOTE  If you purchased a Kaseya 365 Pro subscription which includes Managed Detection and Response powered by RocketCyber, then you will receive an additional account provisioning email directly from RocketCyber. If you already have RocketCyber, then you will continue to use your existing RocketCyber account.

  2. Get set up in KaseyaOne:

    • If you have a KaseyaOne account, then make sure to complete the KaseyaOne Onboarding checklist and review your Kaseya University courses.

    • If you don't have a KaseyaOne account, then contact your account manager and they will arrange to have one created for you.

  3. Explore the self-guided tours. Each module has its own self-guided tour that will start automatically when you log in to it. You can pause and resume the tour at any time and revisit it as necessary.

Kaseya 365 FAQs

ANSWER  Kaseya 365 is our new innovative subscription designed to help you achieve your organization's needs for robust security, reliability, and user productivity. A single Kaseya 365 subscription includes essential components for successful Endpoint Management, Security, and Backup. This groundbreaking subscription simplifies endpoint IT and security, lowers costs, and boosts efficiency by providing the essential components to manage, secure, backup, and automate your endpoints.

ANSWER  Kaseya 365 provides essential components that cover the following core functions:

Kaseya 365 Pro subscription: 

  • Manage. Unified RMM

  • Secure. Anti-Virus, Ransomware Detection, Endpoint Detection and Response, Advanced Software Management (3PP), Managed Detection and Response

  • Backup. Endpoint Backup

Kaseya 365 Express subscription: 

  • Manage. Unified RMM

  • Secure. Anti-Virus, Ransomware Detection, Endpoint Detection and Response, Advanced Software Management (3PP)

  • Backup. Endpoint Backup

ANSWER  Kaseya 365 provides the essentials for successful:

  • Endpoint Management. Datto RMM, VSA 10, VSA 9.

  • Security. Antivirus (Datto AV), Ransomware Detection (Datto EDR), Endpoint Detection and Response (Datto EDR), Advanced Software Management (Datto RMM, VSA 10, VSA 9), Managed Detection & Response (RocketCyber- in the PRO version).

  • Backup. Endpoint Backup.

ANSWER  With a Kaseya 365 subscription, you will have: 

  • Reduced vendor fatigue. A single license delivers the essentials to manage, secure, backup and automate every endpoint.

  • Tremendous flexibility. You can deploy different components to different environments to meet your own unique business needs.

  • Unbeatable value. One low price unlocks massive revenue/profit potential and efficiency.

ANSWER  When the limited-time upgrade is available, you must upgrade all your eligible licenses to Kaseya 365. If you have RocketCyber and are upgrading, you must upgrade all your RocketCyber license quantity to Kaseya 365 Pro, which includes Managed Detection and Response powered by RocketCyber. For any remaining eligible licenses, you can choose to upgrade to Kaseya 365 Express or Kaseya 365 Pro.

For new purchases of a Kaseya 365 subscription, a minimum of 25 license is required.

ANSWER  Yes. This subscription includes the essentials to manage, secure, backup, and automate each endpoint under an IT professional’s care. Fragmenting those solutions would leave some endpoints vulnerable (unprotected by AV, EDR, or not being patched with software updates). These components are essential to the performance of any endpoint and therefore are provided together in this single subscription for endpoints.

ANSWER  If you have existing modules that are part of Kaseya 365 and want to move to Kaseya 365, then all existing licenses will be converted to Kaseya 365 licenses. Any additional Kaseya 365 licenses will co-term with a new contract.

If you want to keep your current (non-Kaseya 365) modules and buy new Kaseya 365 licenses (not upgrading your existing solutions), then Kaseya 365 will be its own contract, and nothing changes regarding your existing subscriptions, terms, or prices.

ANSWER  All other IT Complete modules are available as add-ons using the standard licensing terms available today.

ANSWER  Yes. You do not need VSA 10 to be able to upgrade to Kaseya 365. Customers on Datto RMM will be given Datto RMM licenses within Kaseya 365 Endpoint Management, VSA 9 customers will default to VSA 9, and VSA 10 customers will default to VSA 10.

ANSWER  Kaseya 365 is a single subscription that includes essential components to cover the following core functions: Device Management, Security, and Backup. Some IT Complete modules have different licensing terms (data capacity, technical/user licenses, and so on) that don’t fit within the single subscription model of Kaseya 365.

ANSWER  Simply log in to KaseyaOne (https://one.kaseya.com/login) and navigate to Kaseya 365 on the left navigation menu.