Kaseya 365 overview
Kaseya 365 provides seamless access to core functions in Endpoint Management, Security, and Backup. These solutions are joined under one subscription, effortlessly integrated, and live with the unified interface experience of IT Complete.
Why Kaseya 365?
A Kaseya 365 subscription offers everything needed for IT and Security teams to manage, secure, backup and automate their endpoint environments - all in one place, in one unified and automated subscription.
With “the Essential 20” Automations built in, Kaseya 365 components save time by making workflows smoother, reducing manual mistakes, and making complicated tasks quicker and easier.
Kaseya 365 subscription
The available Kaseya 365 subscription options are as follow:
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Kaseya 365 Pro. This subscription has all components including Managed Detection and Response.
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Kaseya 365 Express. This subscription has all components except Managed Detection and Response.
Refer to Kaseya 365 components for a brief description of modules and links to further information.
Watch the Kaseya 365 Getting Started video
Kaseya 365 components
Manage
Unified RMM
Monitor, maintain, and automate your network with a bird’s eye view of the topology and status of every device, router, switch, and node.
NOTE A single Kaseya 365 subscription includes just one of the following modules: Datto RMM, VSA 10, or VSA 9.
NOTE Customers that have Datto RMM with Integrated EDR will retain their current integration with EDR.
| Module | Description | Learn more |
|---|---|---|
| Datto RMM | Unified remote monitoring and management (RMM) solutions that empower IT professionals to monitor, manage, and secure every piece of technology, from networks to computers, that their business uses. VSA includes advanced automation and scripting features. Datto RMM offers extensive integration with third-party applications. | Datto RMM Licenses Datto EDR Integration |
| VSA 10 | VSA 10 | |
| VSA 9 | VSA 9 |
Secure
Anti-Virus
Safeguard your business against sophisticated cyber threats through AI-driven, next-generation antivirus protection. Kaseya provides this essential component with Datto AV.
| Module | Description | Learn more |
|---|---|---|
| Datto Anti-Virus (AV) | An antivirus solution that delivers compact, robust, and reliable malware protection to your endpoints. Scans, detects, and removes viruses and other malicious software on PCs and servers. | Datto AV |
Ransomware Detection
Use automation and malware analysis to find malicious files early.
| Module | Description | Learn more |
|---|---|---|
| Datto EDR Ransomware | A secure cloud platform that enables MSPs to remotely monitor, manage, and support their endpoints. Datto EDR's ransomware detection monitors for the existence of crypto-ransomware on endpoints using behavioral analysis of files and alerts you when a device is infected. Once detected, Datto EDR isolates the device to prevent the ransomware from spreading. | Datto EDR Ransomware |
Endpoint Detection and Response
Automated continuous monitoring of end-user devices to detect and respond to cyber threats like ransomware and malware.
| Module | Description | Learn more |
|---|---|---|
| Datto EDR | An easy-to-use cloud-based solution that detects and responds to advanced threats. | Datto EDR |
Advanced Software Management (3PP)
Automated patching ensures that all applications are up to date, reducing the attack surface.
| Module | Description | Learn more |
|---|---|---|
| Datto RMM, VSA 10, and VSA 9 | Regular software updates and removal of unnecessary applications are essential for security, compliance, and performance in your IT environment. Third-party patching is an integral part of safeguarding your business against cyberattacks and critical data loss. The software catalog used for this component is tested on millions of devices, and each software update undergoes automated and manual quality assurance to maintain the highest standards of reliability and performance. Through automated updates and automatic detection of software vulnerabilities, this component works in the background to help multifunctional IT professionals further secure endpoints against online threats. |
Datto RMM Advanced Software Management |
| VSA 10 3PP | ||
| VSA 9 3PP |
Managed Detection and Response (Kaseya 365 Pro)
| Module | Description | Learn more |
|---|---|---|
| RocketCyber | Kaseya’s Managed Detection and Response solution is a high-tech cybersecurity service that can radically improve any organization’s security posture by taking on advanced cyberthreats and eliminating them for good. | RocketCyber |
Backup
Endpoint Backup
Preserve critical data from loss, theft, or exploitation.
| Module | Description | Learn more |
|---|---|---|
| Endpoint Backup | A cloud-based backup and recovery solution for Windows Servers or PCs. You can leverage its features to restore single files or the entire backup image to a new device without any extra equipment being required. | Datto Endpoint Backup |
Automations
This section highlights the essential 20 automations available through the Kaseya 365 component integrations - refer to the following tables for detailed information. To explore all IT Complete integrations, visit Integrations - IT Complete.
The five core automations categories are defined as follows:
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Endpoint Shortcut: Any time a system provides a Web Remote button that can shortcut you directly to the endpoint in question.
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SmartLook: Any time a system provides context-aware information.
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True-Sync: Any time two systems share data or status information that remains accurate in both locations or systems.
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One-Deploy: Any time a system pushes a setup, organization, or configuration item from one place to another.
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SafeCheck: Any time a system automatically rejects, reports, or provides an alert on a potential security issue.
Datto EDR and Datto AV integration in Datto RMM
| Automation | Purpose | Value | Learn more |
|---|---|---|---|
| SmartLook: Datto EDR events in Datto RMM dashboards |
Perform basic health checks, like ensuring security threat alerts and active agents demonstrate full coverage of client environments. | Datto EDR security threat alerts and data are pulled directly into a prebuilt Datto RMM dashboard template that combines additional tools for security monitoring. | Adding the Datto EDR & Security dashboard in Datto RMM |
| True-Sync: Datto EDR security event collation into Datto RMM alerts |
Centralize alerts into a primary alerting module and consolidate events. | Datto EDR events are grouped into a single alert and join the main feed of Datto RMM alerts. This reduces noise and simplifies the management of Datto EDR events. | Datto RMM Endpoint Security alerts: diagnostic information |
| True-Sync: Datto AV agent installation and health status in Datto RMM |
Perform basic health checks, like ensuring Datto AV is running on all endpoints in client environments. | The Datto AV status becomes a field in Datto RMM for searching, filtering, and scripting. Its installation coverage and health status are pulled directly into a prebuilt Datto RMM dashboard template that combines additional tools for security monitoring. | Datto RMM Endpoint Security overview |
| True-Sync:
Datto EDR deployment through native Endpoint Security policy in Datto RMM |
Protect endpoints faster and reduce deployment time for Datto EDR. | By enabling an out-of-the-box policy in Datto RMM, Datto EDR takes seconds to deploy to a targeted set of endpoints. Deeplinks between the two modules keep you one click away from either portal. | Endpoint Security policy in Datto RMM |
Datto RMM integration in Datto EDR and Datto AV
| Automation | Purpose | Value | Learn more |
|---|---|---|---|
| Endpoint Shortcut: Datto RMM Web Remote from Datto EDR or Datto AV hosts |
Navigate directly from a Datto EDR detection alert into the actual machine to verify the threat. | The natural course for investigation into almost any threat response is to remote into the machine referenced in the event. Datto RMM integrates with Datto EDR to instantly transport you to the asset you need to investigate. | Web Remote in Datto RMM
Opening Web Remote from a Datto EDR alert |
| True-Sync:
Datto EDR location sync from Datto RMM |
Onboard onto Datto EDR faster. | This integration ensures your existing sites from Datto RMM seamlessly operate as Datto EDR locations. | Sync behavior between Datto EDR and Datto RMM |
Datto RMM & Endpoint Backup
| Automation | Purpose | Value | Learn more |
|---|---|---|---|
| One-Deploy:
Endpoint Backup installation and activation from Datto RMM |
Reduce deployment time and protect endpoints with antivirus faster. | Quickly scale by combining an out-of-the-box Datto RMM component with your Endpoint Backup license to deploy agents. | Deploying the Datto Endpoint Backup Agent in Datto RMM |
Datto RMM & RocketCyber
| Automation | Purpose | Value | Learn more |
|---|---|---|---|
| One-Deploy: RocketCyber installation and activation from Datto RMM |
Reduce deployment time for RocketCyber and protect endpoints faster. | Quickly scale by combining an out-of-the-box Datto RMM component with your RocketCyber license to deploy agents. | Deploying the RocketCyber Agent in Datto RMM |
Datto EDR and Datto AV integration in RocketCyber
| Automation | Purpose | Value | Learn more |
|---|---|---|---|
| SafeCheck:
RocketCyber monitoring for Datto EDR and Datto AV |
Glean better insights into suspicious activities that affect an endpoint. | Integration of Datto EDR provides greater endpoint telemetry data for Managed SOC analysis. | Datto EDR and Datto AV integration in RocketCyber |
Third-Party Patching
| Automation | Purpose | Value | Learn more |
|---|---|---|---|
| One-Deploy: Native Datto RMM policy for third-party patching |
Minimize time configuring rules of patching software on endpoints during customer onboarding. | Third-party patching controls are embedded directly into policy configuration, the central place for managing software. Decide at scale how software applications should be managed and patched on a targeted group of endpoints. | Advanced Software Management in Datto RMM |
| One-Deploy: Native VSA 10 RMM policy for third-party patching |
Managing third-party system applications in VSA 10 | ||
| One-Deploy: Native VSA 9 RMM policy for third-party patching |
3rd-Party Software 2.0 in VSA 9 |
Ransomware Detection
| Automation | Purpose | Value | Learn more |
|---|---|---|---|
| One-Deploy: Native Datto RMM policy for ransomware detection |
Minimize time configuring rules of ransomware detection and response on endpoints. | Ransomware detection controls are embedded directly into policy configuration, the central place for managing threat mitigation. Decide at scale how ransomware should be managed on a targeted group of endpoints. | Ransomware Detection in Datto RMM |
| One-Deploy:
Native VSA 9 policy for ransomware detection |
Ransomware Detection in VSA 9 | ||
| One-Deploy: Ransomware detection native deployment in Datto EDR |
Minimize the time required to deploy ransomware detection and rollback on endpoints. | Ransomware Detection in Datto EDR
Ransomware Rollback in Datto EDR |
Executive reports
Unique to Kaseya 365 subscription, access the exclusive Organization Dashboard and review key pregenerated executive reports to obtain useful metrics about and insights from the data in your organization. Refer to Organization Dashboard.
Cooper Bots - Coming Soon!
Stay tuned for Cooper Bots, our powerful Business Process Automation engine, designed to orchestrate workflows and facilitate the automation of manual and repetitive tasks across your IT Complete stack. Cooper Bots will help you make better decisions based on intelligent Cooper Bot alerts, recommendations, and prompts. A key benefit of Cooper Bots is that it will not only help you create workflows but it will also make them more efficient, saving valuable time and resources.
How do I get Kaseya 365?
From the Kaseya 365 landing page on the Kaseya website, you can request a Kaseya 365 Express demo, Kaseya 365 Pro demo, or quote.
You’ll receive an email confirming that we received your request, and an account manager will contact you within 14 days to fulfill your request.
Existing components of Kaseya 365 can be upgraded through a simple process that protects investments and functionalities, including equal license counts and locked-in pricing for additional growth support. Because every Kaseya customer has a different Kaseya 365 estate, upgrade inquiries should be made through your account manager or KaseyaOne account.
Kaseya 365 FAQ
What is Kaseya 365?
ANSWER Kaseya 365 is our new innovative subscription designed to help you achieve your organization's needs for robust security, reliability, and user productivity. A single Kaseya 365 subscription includes essential components for successful Endpoint Management, Security, and Backup. This groundbreaking subscription simplifies endpoint IT and security, lowers costs, and boosts efficiency by providing the essential components to manage, secure, backup, and automate your endpoints.
What essential components does Kaseya 365 include?
ANSWER Kaseya 365 provides essential components that cover the following core functions:
Kaseya 365 Pro subscription:
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Manage. Unified RMM
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Secure. Anti-Virus, Ransomware Detection, Endpoint Detection and Response, Advanced Software Management (3PP), Managed Detection and Response
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Backup. Endpoint Backup
Kaseya 365 Express subscription:
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Manage. Unified RMM
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Secure. Anti-Virus, Ransomware Detection, Endpoint Detection and Response, Advanced Software Management (3PP)
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Backup. Endpoint Backup
What 'modules' does Kaseya 365 include?
ANSWER Kaseya 365 provides the essentials for successful:
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Endpoint Management. Datto RMM, VSA 10, VSA 9.
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Security. Antivirus (Datto AV), Ransomware Detection (Datto EDR), Endpoint Detection and Response (Datto EDR), Advanced Software Management (Datto RMM, VSA 10, VSA 9), Managed Detection & Response (RocketCyber- in the PRO version).
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Backup. Endpoint Backup.
Why choose Kaseya 365?
ANSWER With a Kaseya 365 subscription, you will have:
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Reduced vendor fatigue. A single license delivers the essentials to manage, secure, backup and automate every endpoint.
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Tremendous flexibility. You can deploy different components to different environments to meet your own unique business needs.
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Unbeatable value. One low price unlocks massive revenue/profit potential and efficiency.
What are the minimums and requirements for Kaseya 365 Pro or Kaseya 365 Express?
ANSWER If you have RocketCyber and are upgrading, you must upgrade all your RocketCyber license quantity to Kaseya 365 Pro, which includes Managed Detection and Response powered by RocketCyber. For any remaining eligible licenses, you can choose to upgrade to Kaseya 365 Express or Kaseya 365 Pro.
For new purchases of a Kaseya 365 subscription, a minimum of 50 license is required.
Do I have to use all components for the same endpoint?
ANSWER Yes. This subscription includes the essentials to manage, secure, backup, and automate each endpoint under an IT professional’s care. Fragmenting those solutions would leave some endpoints vulnerable (unprotected by AV, EDR, or not being patched with software updates). These components are essential to the performance of any endpoint and therefore are provided together in this single subscription for endpoints.
How are my existing contracts handled when upgrading to Kaseya 365?
ANSWER If you have existing modules that are part of Kaseya 365 and want to move to Kaseya 365, then all existing licenses will be converted to Kaseya 365 licenses. Any additional Kaseya 365 licenses will co-term with a new contract.
If you want to keep your current (non-Kaseya 365) modules and buy new Kaseya 365 licenses (not upgrading your existing solutions), then Kaseya 365 will be its own contract, and nothing changes regarding your existing subscriptions, terms, or prices.
How do I get more of IT Complete?
ANSWER All other IT Complete modules are available as add-ons using the standard licensing terms available today.
I am a VSA 9 user, can I upgrade to Kaseya 365?
ANSWER Yes. You do not need VSA 10 to be able to upgrade to Kaseya 365. Customers on Datto RMM will be given Datto RMM licenses within Kaseya 365 Endpoint Management, VSA 9 customers will default to VSA 9, and VSA 10 customers will default to VSA 10.
Why are some IT Complete modules not included in Kaseya 365?
ANSWER Kaseya 365 is a single subscription that includes essential components to cover the following core functions: Device Management, Security, and Backup. Some IT Complete modules have different licensing terms (data capacity, technical/user licenses, and so on) that don’t fit within the single subscription model of Kaseya 365.
How do I sign up for a Kaseya 365 subscription?
ANSWER Simply log in to KaseyaOne (https://one.kaseya.com/login) and navigate to Kaseya 365 on the left navigation menu.
What is self-guided onboarding?
ANSWER Self-guided onboarding is available for your Kaseya 365 modules when you (or your first administrator) logs in. The onboarding will walk you through each part of the application that needs to be configured for your company to start using the product right away.
NOTE Self-guided onboarding is typically only available to users with a Master, Superuser, Administrator, or Global Administrator role.
