My Kaseya 365 Ops journey:
I'm a new BMS or Vorex customer

SECURITY  Master role in KaseyaOne

Note: If you are the implementation contact and were already using KaseyaOne without the Master role, you will be able to view the Kaseya 365 Setup Guide but will need the Master role to enable Unified Login for your Kaseya 365 Ops modules. Request a Master role account from your KaseyaOne administrator.

SECURITY  User accounts with the highest permission level (Master, Superuser, Administrator, or Global Administrator) for each module in the Kaseya 365 subscription. If you need an account with a higher permission level, contact your module's administrator.

NAVIGATION  KaseyaOne left navigation menu > Kaseya 365 Setup Guide

IMPORTANT  To purchase additional licenses, go to the Kaseya 365 Subscription tab on the KaseyaOne Subscriptions page.

Where do I start?

You can get started right away— even if you have not met with your Kaseya project manager or implementation consultant yet.

To get started, access the Kaseya 365 Setup Guide page in KaseyaOne as described here:

  • I'm the subscription's implementation contact: Access KaseyaOne from your Welcome to Kaseya 365 activation email by clicking Activate your account (new accounts) or Log in to KaseyaOne (existing accounts). You are directed to the Kaseya 365 Setup Guide page.

  • I'm a KaseyaOne Master user for this subscription: If you have been added to this KaseyaOne account as a Master user, you can also perform most of the setup tasks in this article. Simply log in to KaseyaOne and select Kaseya 365 Setup Guide in the left navigation menu.

NOTES  All KaseyaOne Master users now have access to the Kaseya 365 Setup Guide page— so you can get your subscription up and running without waiting for a single implementation contact to do all of the onboarding. How it works:

  • Step 1: Activate and log in to modules: Each new module has a designated implementation contact who must activate that module. All KaseyaOne Master users can view this step in the guide, but functionality is limited if you are not the module’s designated implementation contact.
  • Steps 2 and 3: Once new modules have been activated, any KaseyaOne Master user can perform these onboarding steps for any module where they have an account with the highest privilege level (Master, Superuser, Administrator, or Global Administrator).

The Kaseya 365 Setup Guide page walks you through the steps needed to start protecting your environment with your new subscription. Refer to the information in the rest of this article as you work through the steps in your subscription's Kaseya 365 Setup Guide.

IMPORTANT   For new modules, the Activate links on the Kaseya 365 Setup Guide page expire within seven days of receiving the Welcome to Kaseya 365 activation email. Be sure to activate your modules before the links expire. (See Step 1: Activate the module and enable Unified Login below for details.)

To start setting up your modules, continue to Onboarding your modules.

There are three Welcome to Kaseya 365 emails that walk you through getting started with your subscription: Step 1: Welcome, Step 2: Project Kickoff, and Step 3: Activation.

Your activation email contains one of the following buttons, which you will use to access KaseyaOne:

  • The Activate your account button displays if you have not yet set up your KaseyaOne account.
  • The Log in to KaseyaOne button displays if you have already set up your KaseyaOne account.

Sample emails:

Do one of the following to access KaseyaOne:

  • Click the Activate your account button in your Activation email. Work your way through the activate account flow to set your KaseyaOne password and configure two-factor authentication. You are logged in to KaseyaOne.
  • Click the Log in to KaseyaOne button in your Activation email. You are logged in to KaseyaOne.

Once you've logged in to KaseyaOne, click Continue to Kaseya 365 Setup Guide to proceed to the Kaseya 365 Setup Guide page.

Three Welcome to Kaseya 365 emails are sent to the subscription's implementation contact. These emails walk you through getting started with your subscription: Step 1: Welcome, Step 2: Project Kickoff, and Step 3: Activation.

See the following table for details about each Welcome to Kaseya 365 email, including when it is received, an example of the email message, and next steps.

Email Subject Description Next Steps
Welcome to Kaseya 365 emails Step 1: Welcome
  • Received by the implementation contact within 24 hours after subscription purchase.
  • Provides contact information for your subscription's project manager (part of Kaseya's Professional Services organization).
  • Includes links to documentation and the Professional Services Dashboard.

Sample email:

  • Review the materials in the Getting ready for your new subscriptions section.
  • Reach out to your project manager with any questions.
  • Look for these additional welcome emails: Project Kickoff (arriving a few days after receiving this welcome email) and Activation (arriving within 48 hours of your subscription's start date).
Step 2: Project Kickoff
  • Received by the implementation contact a few days after receiving the Step 1: Welcome email.
  • Provides a link used to schedule your project kickoff call and describes what will be covered in this meeting.

Sample email:

  • Click the link to schedule your project kickoff.
  • Review the description of what will be covered in the call.
  • Look for the Step 3: Activation email (arriving within 48 hours of your subscription's start date).
Step 3: Activation
  • Received by the implementation contact within 48 hours before the subscription start date.
  • Contains an Activate your account button if you have not yet set up your KaseyaOne account.
  • Contains a Log in to KaseyaOne button if you have set up your KaseyaOne account.

Sample emails:

  • Click the Activate your account or Log in to KaseyaOne button in your Activation email:
    • For Activate your account, work your way through the activate account flow to set your KaseyaOne password and configure two-factor authentication. You are logged in to KaseyaOne.
    • For Log in to KaseyaOne, you are logged in to KaseyaOne.
  • Click Continue to Kaseya 365 Setup Guide to proceed to the Kaseya 365 Setup Guide page.
  • Start working through the setup guide steps for your subscription. Refer to the remainder of this article for supplemental information.

If you cannot access the Kaseya 365 Setup Guide, ensure that you are logging in to the correct KaseyaOne account as a user that has Master privileges. If needed, contact your KaseyaOne administrator to get a Master user account.

If you are logging in to KaseyaOne with a Master user account and do not have access to the Kaseya 365 Setup Guide page, you can still perform all setup steps. See Kaseya 365 Ops: Onboarding without the Setup Guide page for details.

Onboarding your modules

To onboard your modules, you will need access to your Kaseya 365 Setup Guide and the information in this article. We recommend opening each in a separate browser tab before you start.

Your subscription includes these modules: BMS or Vorex, Kaseya Quote Manager, IT Glue, ConnectBooster, and myITprocess. For a description of each module, see About Kaseya 365 Ops.

To set up your subscription, these tasks must be performed for each new module:

  • Activate the module and enable KaseyaOne Unified Login.

NOTE   KaseyaOne Unified Login is enabled for Kaseya Quote Manager by default.

  • Complete the module's onboarding tour to configure core functionality.

For your existing modules, ensure that:

  • KaseyaOne Unified Login has been enabled. To check your modules, look at Step 2 in your Kaseya 365 Setup Guide.

  • All tasks in the module's onboarding tour are marked as complete. To check this, log into the module and launch the tour by clicking the help icon or the graduation cap icon. View the Tasks tab and finish any incomplete tasks.

Use these steps to onboard each module in your subscription:

This procedure applies to Step 1 and Step 2 in your Kaseya 365 Setup Guide.

Your subscription includes a group of modules that power your Kaseya 365 components. These modules may have been newly provisioned for this subscription, may be existing modules that you have already been using, or a mix of both.

New modules

Modules that were newly provisioned for this subscription display in these sections under Step 1 on the Kaseya 365 Setup Guide page: Module(s) for you to set up and Module(s) for others to set up. Each new module must be set up by its designated implementation contact.

The Module(s) for you to set up section contains each new module that you need to set up, along with the username and company name you must enter to perform the activation. Activate each module displayed in this section, as described in the To activate a new module and enable Unified Login procedure below.

The Module(s) for others to set up section contains each new module that others need to set up. To get these modules set up, reach out to the designated implementation contacts using the emails that display.

Existing modules

The Log in to your existing modules section of the Kaseya 365 Setup Guide page contains any modules that your company was already using (before purchasing this subscription). Simply click Log in and log in as you normally would, then set up Unified Login. For details, see To log in to an existing module and enable Unified Login below.

NOTE  If needed, contact your module's administrator to request access to a module. You will need an account with the highest permission level (Master, Superuser, Administrator, or Global Administrator).

  1. Go to your subscription's Kaseya 365 Setup Guide page in KaseyaOne. In the Module(s) for you to set up section under Step 1, locate the module and click its Activate link.
  1. The module's Login page displays.

NOTES  Your activation link may not work in these cases:

●   Activation link has expired: The activation link expires within seven days of receiving your Welcome to Kaseya 365 activation email.

●   Module has been activated: The activation link is designed to activate the module only. Once the module has been activated you can access the module through KaseyaOne Unified Login or directly by browsing to the URL displayed on your Kaseya 365 Setup Guide page.

●   Other activation issues: In rare cases, the Activate link fails to connect to the module. If you experience this, support can quickly resolve the issue. Create a new support request through the Kaseya Helpdesk or by emailing support@kaseya.com.

  1. Do the following to log in to the module:

  • Enter the Username and Company Name that display for this module in the Module(s) for you to set up section of the Kaseya 365 Setup Guide page.

  • Follow the instructions for the page that you see when you log in.

  1. You are logged in to the module and the onboarding tour displays. Click to start the tour.

NOTE  For ConnectBooster, the onboarding tour is not accessible until after the first session with your implementation consultant.

  1. Enable Unified Login as shown in the onboarding tour. For detailed Unified Login procedures, see Supplemental information below.

  1. Go to your subscription's Kaseya 365 Setup Guide page in KaseyaOne. In the Log in to your existing modules section under Step 1, locate the module and click its Log in link.
  1. The module's Login page displays. Enter your credentials to log in.

NOTE  If needed, contact your module's administrator to request access to a module. You will need an account with the highest permission level (Master, Superuser, Administrator, or Global Administrator).

  1. You are logged in to the module and the onboarding tour displays. Click to start the tour.

NOTE  For ConnectBooster, the onboarding tour is not accessible until after the first session with your implementation consultant.

  1. Enable Unified Login as shown in the onboarding tour. For detailed Unified Login procedures, see Supplemental information below.

    NOTE  Unified Login may already be enabled for existing modules. To check, look at Step 2 in your Kaseya 365 Setup Guide:

For additional information, see the applicable procedure in the following table. Upon clicking the link for your module, the Enable Log In with KaseyaOne article displays in a separate browser tab. After enabling Unified Login, simply return to this tab to continue onboarding the module.

Module Enable Log In with KaseyaOne procedure
BMS or Vorex Enable Log In with KaseyaOne for BMS/Vorex
Kaseya Quote Manager Enable Log In with KaseyaOne for Kaseya Quote Manager
IT Glue Enable Log In with KaseyaOne for IT Glue, My Glue, Network Glue
ConnectBooster Enable Log In with KaseyaOne for ConnectBooster
myITprocess Enable Log In with KaseyaOne for myITprocess

This section applies to Step 3 in your Kaseya 365 Setup Guide.

Each module in your subscription has in-product walkthoughs to support your self-guided onboarding. Complete the product onboarding by launching the onboarding tour and working through each task.

NOTE  For ConnectBooster, the onboarding tour is not accessible until after the first session with your implementation consultant.

Launch the tour by clicking the help icon or the graduation cap icon, as shown here:

On the Tasks tab, click a task to start the tour. The Tasks tab tracks your progress. Simply return to this tab to pick up where you left off.

Once you've onboarded your modules, your Kaseya 365 Ops subscription is up and running!

To get the most out of your subscription, you will work with your implementation consultant to set up integrations and automations. Be sure you've reviewed your BMS/Vorex and IT Glue environments and fixed any existing issues before integrating your modules.

IMPORTANT  Do not attempt to set up integrations yourself. Your implementation consultant will work with you to ensure that data is synced properly between modules.

Once integrations are configured, various data is automatically synced between your modules. It is very important to understand how data is synced as you administer Kaseya 365 Ops. Be sure to review this article and direct any questions to your implementation consultant: Best practices for integrating Kaseya 365 modules.

In follow-up sessions with your implementation consultant, you will focus on optimizing your subscription. Tasks and information covered in these sessions varies by your business needs and which service offering you chose when purchasing Kaseya 365 Ops:

  • If you chose to focus on implementing Kaseya best practices, sessions cover how to enable out-of-the-box features in just a few clicks, and the day to day tasks you will perform with your Kaseya 365 Ops modules.

  • If you chose to dive into more advanced features and configuration, sessions cover how to onboard a new customer— from adding a new lead and providing a quote, through contract creation and incident management, to billing and invoicing.

Next steps

See these resources to get the most out of your subscription:

  • Explore automations to learn about additional integrations for your subscription

  • Learn more about Kaseya 365:

  • Dive into the product documentation for your modules: