Push multi-factor authentication FAQs
This article lists some push mfa questions that are frequently asked by our customers and answered by our KaseyOne team. Refer to KaseyaOne video tutorials to get started with KaseyaOne!
Why is my device appearing multiple times in the Trusted Device list in KaseyaOne?
ANSWER If you add a device as a trusted device, then uninstall and reinstall the KaseyaOne mobile app, you can add the same device again.
Why am I no longer receiving push MFA notifications to my mobile device?
ANSWER Check that all of the following is true:
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On your mobile device, verify that Push Notifications under Settings is enabled for your account.
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In KaseyaOne, verify that your mobile device is marked as a Trusted device and has not been deleted or removed from the trusted device list.
