Open a support ticket

NAVIGATION  Home > Support

PERMISSIONS  All roles

To create a new support ticket, do the following:

  1. Navigate to the Support page in KaseyaOne and click Get Help.
  2. In the dialog that opens, click Open a Ticket.
  3. On the New Support Request page that opens in Kaseya Helpdesk, enter information as applicable, then click Submit to create the support ticket.
NOTES  
  • Be sure to CC your account manager on all of your support tickets. If it's a time-sensitive request, they can assist with escalating the issue.
  • If you are a Standard support member, Kaseya Assist launches to help you create the ticket (you do not see the New Support Request page).