ANSWER  Kaseya 365 Endpoint and Kaseya 365 User are our new innovative subscriptions designed to help you achieve your organization's needs for robust security, reliability, and user productivity.

A single Kaseya 365 Endpoint subscription includes essential components for successful endpoint management, security, and backup. This subscription simplifies endpoint IT and security, lowers costs, and boosts efficiency by providing the essential components to manage, secure, backup, and automate your endpoints.

A single Kaseya 365 User subscription includes essential components needed for IT and security teams to protect and preserve the critical data and identity of SaaS users in their Microsoft 365 and Google Workspace environments. Kaseya 365 User components work together to prevent, respond to, and recover from user threats.

ANSWER  Kaseya 365 Endpoint provides the following core components:

Kaseya 365 Endpoint Pro subscription: 

• Manage. Unified RMM

• Secure. Anti-Virus, Ransomware Detection, Endpoint Detection and Response, Advanced Software Management (3PP), Managed Detection and Response

• Backup. Endpoint Backup

Kaseya 365 Endpoint Express subscription: 

• Manage. Unified RMM

• Secure. Anti-Virus, Ransomware Detection, Endpoint Detection and Response, Advanced Software Management (3PP)

• Backup. Endpoint Backup

ANSWER  Kaseya 365 User provides the following essential components:

• Prevent. Anti-phishing, User Awareness Training, and User Susceptibility Testing

• Respond. SaaS Application Management, SaaS Event Alerting, and Automatic SaaS Account Locking

• Recover. SaaS Backup

• Automate. With this subscription, the common core set of integrations and resulting automations is expanded to over 50 automations, unleashing even more time, savings, workflow efficiency, and opportunity for scale.

ANSWER  Kaseya 365 Endpoint is powered by the following IT Complete modules:

• Endpoint Management. Datto RMM, VSA 10, or VSA 9

• Security. Datto AV, Ransomware Detection in Datto EDR, Datto EDR, Advanced Software Management in Datto RMM, VSA 10, or VSA 9, and Managed Detection & Response in RocketCyber (Endpoint Pro version only)

• Backup. Endpoint Backup

ANSWER  Kaseya 365 User modules include:

• Prevent cyber attacks. Graphus, BullPhish ID, and Dark Web ID

• Respond to security threats. SaaS Alerts

• Recover SaaS applications. Datto SaaS Protection or Spanning Backup

ANSWER  When the limited-time upgrade is available, you must upgrade all of your eligible licenses to Kaseya 365.

If you have RocketCyber and are upgrading, you must upgrade all of your RocketCyber licenses to Kaseya 365 Endpoint Pro, which includes Managed Detection and Response powered by RocketCyber.

For any remaining eligible licenses, you can choose to upgrade to Kaseya 365 Endpoint Express, Kaseya 365 Endpoint Pro, or Kaseya 365 User.

For new purchases of a Kaseya 365 subscription, a minimum of 25 licenses are required.

ANSWER  Yes. This subscription includes the essentials to manage, secure, backup, and automate each endpoint under an IT professional’s care. Fragmenting those solutions would leave some endpoints vulnerable (unprotected by AV, EDR, or not being patched with software updates). These components are essential to the performance of any endpoint and therefore are provided together in this single subscription for endpoints.

ANSWER  If you have existing modules that are part of Kaseya 365 and want to move to Kaseya 365, then all existing licenses will be converted to Kaseya 365 licenses. Any additional Kaseya 365 licenses will co-term with a new contract.

If you want to keep your current (non-Kaseya 365) modules and buy new Kaseya 365 licenses (not upgrading your existing solutions), then Kaseya 365 will be its own contract, and nothing changes regarding your existing subscriptions, terms, or prices.

If you are a Backupify customer, your Backupify licenses will be automatically converted to SaaS Protection licenses and you will access SaaS Protection through the Datto Partner Portal or through your K1 Unified Login. All functionality remains the same.

If you are a SaaS Defense customer, your SaaS Defense licenses will move to Graphus. This transition is manual - you will need to deactivate all your SaaS Defense clients and then add new organizations to Graphus. You will have 90 days to make the transition.

ANSWER  All other IT Complete modules are available as add-ons using the standard licensing terms available today.

ANSWER  Yes. You do not need VSA 10 to be able to upgrade to Kaseya 365 Endpoint. Customers on Datto RMM will be given Datto RMM licenses within Kaseya 365 Endpoint Management, VSA 9 customers will default to VSA 9, and VSA 10 customers will default to VSA 10.

ANSWER  If you're not already a Kaseya customer, go to the Kaseya 365 landing page on the Kaseya website and request a Kaseya 365 demo. You’ll receive an email confirming that we received your request, and an account manager will contact you within 14 days to fulfill your request.

If you're already using Kaseya IT Complete modules, reach out directly to your Account Manager to request a Kaseya 365 quote.

ANSWER  Self-guided onboarding is available for your Kaseya 365 modules when the Implementation Contact on the contract logs in. This onboarding is also available to administrators whenever they log in. The onboarding will walk you through each part of the application that needs to be configured for your company to start using the product right away.

ANSWER  If you are the Implementation Contact on your contract, when you first log in to a module for a new component that you've never used before you will be offered self-service onboarding through a video, welcome shoutout, and onboarding tasks available through your Help () or Eduction () icons in the top navigation. This onboarding is also available to administrators whenever they log in. And you can learn more about your modules through Kaseya University self-paced courses and the Kaseya 365 documentation available through each module's help icon.

ANSWER  The Implementation Contact is the individual in your organization that was selected at the time of purchase.

ANSWER  When you see a message on the Kaseya 365 Setup Guide page stating you cannot set up this Kaseya 365 subscription: It looks like you're not set up as the Implementation contact... this means you are not the Implementation Contact for your company's Kaseya 365 subscription. The Implementation Contact is the only one who can activate the modules in this subscription.

Contact the name provided in the error message to get the access you need to manage the Setup Guide tasks.

ANSWER  The Implementation Contact must also have the role of Master to access their Kaseya 365 Setup Guide. It may be possible that another Master user demoted the Implementation Contact to another role other than Master. Check with your KaseyaOne Master users to update your role.